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Installing Exchange Management Tools

Posted on 2012-04-03
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Last Modified: 2012-06-21
Hello:

We are using Exchange 2007 Server Enterprise Edition, 64-Bit for our Email system.  Everything was working and being backed up correctly until....

We needed to upgrade to Symantec Backup Exec 2010.  Apparently, Symantec Backup Exec 2010 requires that the Exchange Management Tools be installed on the Backup Exec media Server in order to Backup Microsoft Exchange.  I only have the Installation CD for the 64-bit version of Microsoft Exchange and when I try to do a custom installation (to install the Exchange Management tools) on our Backup Exec Server I receive the following error message.  

"The image file D:\Setup.EXE is valid, but is for a machine type other than the current machine."  Please see the screen shot.

screen
I believe this error is coming up because the setup.exe is for a 64-bit server and our Backup Exec media server is a 32-bit OS (Windows Server 2003 Std.)

My question is how can I install the Exchange Management tools on the 32-Bit Backup Exec Media Server?   I tried calling Microsoft and they told me that they do not have any Cd's or .iso's for Exchange 2007 Enterprise Edition that are 32-bit.
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Question by:Pkafkas
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Author Comment

by:Pkafkas
ID: 37803885
I was told by Symantec that I just need to run a 'custom' installation of Exchange 2007 Server on the Backup Exec Media Server and then our backups should work.

For the custom installation would only install the 'Exchange Management Tools'.
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Adam Brown earned 2000 total points
ID: 37803917
http://www.microsoft.com/download/en/details.aspx?id=11876 has the 32 bit Management tools. The 64 bit Exchange discs won't run on a 32 bit machine. Make sure to select the file that matches your version of Exchange (SP1, 2, 3)
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Author Comment

by:Pkafkas
ID: 37805419
Thank you, I will download that and try it out.  

I did run the backups(for Exchange again last night) just for the sake of trying it and we received the following error:

(Job: "Exchange Backup-Exchange Server 2007(new)-Exchange Server 2007(new)") Exchange Backup-Exchange Server 2007(new)-Exchange Server 2007(new) -- The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

I have not yet installed the management tool; but, I will do that today after normal work hours (After 5:00 pm Central time - USA).
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by:Pkafkas
ID: 37806764
Thank you every is installed now.
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