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anyconnect install error

Posted on 2012-04-03
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Last Modified: 2012-04-11
getting the following error when installing the Cisco anyconnect client:

“Failed to install AnyConnect Secure Mobility Client 3.0.4235 because the process is running in protected mode and cannot perform an install. The secure gateway must be added to the Trusted Sites Zone in Internet Explorer. A VPN connection cannot be established.”

any ideas?

on windows xp and win 7 x32 and x64 machines
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Question by:DEFclub
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Expert Comment

by:Serg
ID: 37804368
As far as I know, you will be required to add the DNS-address of your network, protected by security appliance to the list of
trusted sites in Internet Explorer 7.0 or later. Internet Explorer on Vista has "Protected Mode" enabled by default.
Adding the security appliance to the trusted sites allows communications with the security appliance, even though
"Protected Mode" is enabled.

To add the security appliance to the list of trusted sites:
Choose Internet Options. To do so, use either of the following methods:
1. Choose Start > (Settings >) Control Panel > Internet Options.
2. Open Internet Explorer and choose Tools > Internet Options.
Click the Security tab.
Click the Trusted sites icon, then click the Sites button below.
Using the http:// or https:// prefix, type the host name or IP address of the security appliance in
Trusted Sites window. To maximize connectivity, use a wildcard such as
https://*.yourcompany.com.
Click Add.
Click OK.
Click OK on the Security tab.
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Author Comment

by:DEFclub
ID: 37804570
Yes, I know adding it to trusted security sites will fix/install. The goal is not to provide lengthy details to 5000 users who are not within the network and GPO. So is this the only option for a wide scale deployment of the anyconnect client ?
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Accepted Solution

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Serg earned 2000 total points
ID: 37806807
(Sorry for my English)
You can write a script that first adds the site in the trusted zone, and then starts the installation of the Cisco anyconnect client.
For example "Adding “Trusted Sites” to Internet Explorer, via the registry" http://nefaria.com/2009/10/adding-trusted-sites-for-ie-via-the-registry/
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Author Closing Comment

by:DEFclub
ID: 37833593
thxs
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