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Mailbox not showing in GAL

Posted on 2012-04-03
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Last Modified: 2012-07-03
Hello

We have an Exchange 2007 environment.

Everything is running fine, however last week we created a new mailbox for a user named David Jones. For some reason, this is not appearing in the GAL (clients cannot search for him even in OWA).  I checked and the mailbox is not hidden from the GAL or anything like that.

I checked "update address based on email policy" and this was unticked, as it is for all our users.

Any ideas?
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Question by:bruce_77
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by:suriyaehnop
ID: 37804353
Do David James able to log on to OWA? Could you check his name in "All Users". Try create new user and verify is automatically appear on OWA
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Expert Comment

by:R--R
ID: 37804382
Check if his mailbox is created...
Check for any event on exchange.
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Accepted Solution

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Hendrik Wiese earned 500 total points
ID: 37804693
1. Ensure that you have the latest SP and rollup installed: Update Rollup 6 for Exchange Server 2007 Service Pack 3 (KB2608656)
2. Update GAL using shell:

Update-GlobalAddressList - Identity "address list" -DomainController "domain controller name"

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As per my article: Global Address List (Exchange 2003 + 2007 + 2010) + Outlook 2003-2010 common Issues and Solutions

Hope this helps!!!
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