• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 623
  • Last Modified:

Mailbox not showing in GAL

Hello

We have an Exchange 2007 environment.

Everything is running fine, however last week we created a new mailbox for a user named David Jones. For some reason, this is not appearing in the GAL (clients cannot search for him even in OWA).  I checked and the mailbox is not hidden from the GAL or anything like that.

I checked "update address based on email policy" and this was unticked, as it is for all our users.

Any ideas?
0
bruce_77
Asked:
bruce_77
1 Solution
 
suriyaehnopCommented:
Do David James able to log on to OWA? Could you check his name in "All Users". Try create new user and verify is automatically appear on OWA
0
 
R--RCommented:
Check if his mailbox is created...
Check for any event on exchange.
0
 
Hendrik WieseInformation Security ManagerCommented:
1. Ensure that you have the latest SP and rollup installed: Update Rollup 6 for Exchange Server 2007 Service Pack 3 (KB2608656)
2. Update GAL using shell:

Update-GlobalAddressList - Identity "address list" -DomainController "domain controller name"

Open in new window


As per my article: Global Address List (Exchange 2003 + 2007 + 2010) + Outlook 2003-2010 common Issues and Solutions

Hope this helps!!!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Tackle projects and never again get stuck behind a technical roadblock.
Join Now