Solved

Cannot log onto BES Express

Posted on 2012-04-04
6
570 Views
Last Modified: 2012-04-23
Hello

Im currently having a problem with a clients BES Express.

We are simply trying to logon to it to re-initialise someones blackberry and cannot login.

We have reset the password of the BESAdmin user in active directory and have checked that the domain and username are correct which they are, but still cannot login.

We restarted the BES services (in the correct order) after the password change but this also made no difference.

Does anyone know how I can get in or what this issue may be.

Thanks
Jamie
0
Comment
Question by:riverbank
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
6 Comments
 

Expert Comment

by:riaanza
ID: 37805320
Log in as Administrator on the machine, check the "Login as" and "local login " rights in local policy...  They might have restricted the BESAdmin to log in after install was finished the first time...

Also, you should be able to connect to the BB Admin GUI via https://machinename.domain.local:3553
0
 
LVL 1

Author Comment

by:riverbank
ID: 37806508
Hi Riaanza

Tried as suggested. Didnt help.

Local policy was correct.

Couldnt access the site by the BB Admin GUI.

We are having the problem with the BES Express logon page not the Windows Logon.

Thanks
Jamie
0
 
LVL 7

Expert Comment

by:doertalk
ID: 37811961
If you have changed the password then update the same for all the blackberry services which are running under BESAdmin account.
Also update the same in Blackberry Server Configuration - Administartion Service- Ad setting and updated the new password.
- Then restarted the BAS-AS and BAS-NCC services and then logged into BAS webconsole successfully.
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 
LVL 7

Expert Comment

by:doertalk
ID: 37811976
Note- Wait for 15 to 30mins for the changes to take effect.

If that does not work then kindly let us know what exact error you are getting when you trying to login with the besadmin account into BAS webconsole.
0
 
LVL 7

Accepted Solution

by:
doertalk earned 500 total points
ID: 37811989
0
 
LVL 7

Expert Comment

by:doertalk
ID: 37880146
Hi riverbank,

thank you for the points but what exactly was ur resolution?
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question