Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Cannot log onto BES Express

Posted on 2012-04-04
Medium Priority
Last Modified: 2012-04-23

Im currently having a problem with a clients BES Express.

We are simply trying to logon to it to re-initialise someones blackberry and cannot login.

We have reset the password of the BESAdmin user in active directory and have checked that the domain and username are correct which they are, but still cannot login.

We restarted the BES services (in the correct order) after the password change but this also made no difference.

Does anyone know how I can get in or what this issue may be.

Question by:riverbank
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4

Expert Comment

ID: 37805320
Log in as Administrator on the machine, check the "Login as" and "local login " rights in local policy...  They might have restricted the BESAdmin to log in after install was finished the first time...

Also, you should be able to connect to the BB Admin GUI via https://machinename.domain.local:3553

Author Comment

ID: 37806508
Hi Riaanza

Tried as suggested. Didnt help.

Local policy was correct.

Couldnt access the site by the BB Admin GUI.

We are having the problem with the BES Express logon page not the Windows Logon.


Expert Comment

by:SriHarsha K
ID: 37811961
If you have changed the password then update the same for all the blackberry services which are running under BESAdmin account.
Also update the same in Blackberry Server Configuration - Administartion Service- Ad setting and updated the new password.
- Then restarted the BAS-AS and BAS-NCC services and then logged into BAS webconsole successfully.
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.


Expert Comment

by:SriHarsha K
ID: 37811976
Note- Wait for 15 to 30mins for the changes to take effect.

If that does not work then kindly let us know what exact error you are getting when you trying to login with the besadmin account into BAS webconsole.

Accepted Solution

SriHarsha K earned 2000 total points
ID: 37811989

Expert Comment

by:SriHarsha K
ID: 37880146
Hi riverbank,

thank you for the points but what exactly was ur resolution?

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question