?
Solved

How to enable logging and monitoring of user Outlook/Exchange 2010 activity?

Posted on 2012-04-04
4
Medium Priority
?
602 Views
Last Modified: 2012-04-16
Hi,

Exchange 2010 + Outlook 2010 + Win7

We have a user who keeps randomly missing appointments (maybe once a month). When we look at his Outlook we find that the appointment is in his deleted items folder but the user swears blind that they either never even saw the invite, or that they accepted it and it 'just disappeared'. They are insisting that there is something wrong and that we need to fix the problem (fair enough).

Interestingly, upon opening the appointment from his deleted items folder it immediately appeared in his calendar with a status of 'Please respond' but without the striped lines around it to indicate it as tentative. The appointment then remained after closing out of Outlook and going back in.

Is there a way to enable detailed Outlook/Exchange activity logging for a specific user that will show exactly what's going on here? (other info: this latest incident involved a one off appointment that had not been changed by anyone)

-Lenny
0
Comment
Question by:Mad_Lenny
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 17

Accepted Solution

by:
Anuroopsundd earned 1600 total points
ID: 37805429
Under File -> Outlook Options.
in the Outlook Options Window Select Avanced
Scroll down till bottom and you will see
"Enable troublehooting Logging"
0
 

Author Comment

by:Mad_Lenny
ID: 37805466
Great, have done this - all we can do now is wait

Thanks Anuroopsundd, i will keep the question open for a while until we've gotten to the bottom of this, just in case there's anything to add that might be useful to anyone else having this problem.

- Lenny
0
 
LVL 82

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 400 total points
ID: 37810248
test that you are getting the expected results in the log if one deletes the meeting request
0
 

Author Closing Comment

by:Mad_Lenny
ID: 37850933
Thanks for inputs. Haven't had any more incidents as yet, but you're answers will help me get to the bottom of things the next time something happens.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question