Solved

Error opening Outlook 2007 after applying Service Pack 3

Posted on 2012-04-04
2
435 Views
Last Modified: 2012-04-24
After running service pack 3 on Office 2007 of many of the clients at a business location, when users try and open up Outllook 2007 they get the following message that appears. The users click ok, the message disappears, they try and open up Outlook again. Sometimes it opens ok, sometimes the error message appears again. The users operate in a Small Business Server 2003 environment where they are synching their Outlook client with the exchange server on SBS 2003. The users inside the location network don't synch with Exchange, they just access right away when opening up Outlook. The outside sales force does synch, but usually they are already connected to a high-speed Internet connection where ever they are, so usually the opeing of Outlook for all users is seemless. The propblem with the error message appearing did not start until we applied SP3 to Office 2007. Here's the message "Microsoft Office Outlook offline folders: The file C:\ ..... (the path to the OST file)\Outlook.OST is in use and cannot be accessed. Close any application that is using this file and then try again. You may need to restart your computer.

Can anyone advise a fix for this problem. Thanks in advance.
0
Comment
Question by:zargf8ns
2 Comments
 
LVL 16

Accepted Solution

by:
l33tf0b earned 500 total points
ID: 37806657
Did the users reboot after service pack was installed?  I believe this happened with SP1 and if communicator was running, you needed to free up the DLLs.  Try rebooting the client machines.  

You could try deleting the OST file on one machine and have it resynch with the network again and see if issues persist.

http://support.microsoft.com/kb/943590
0
 

Author Closing Comment

by:zargf8ns
ID: 37886502
We ended up deleting the OST file and recreating it. That fixed the problem. Thank you for your feedback.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now