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Exchange 2007 Outlook Anywhere URL issues

Posted on 2012-04-04
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609 Views
Last Modified: 2012-04-20
Hi all,

SBS 2008, had exchange working fine with Outlook Anywhere for last year or so until today when something has happened.

basically whenever a remote client closes their outlook, upon reopening the URL has changed in the Outlook Anywhere Settings to http://servername
the msstd stays correct and unchaged.
Also the proxy authentication changes from NTLM to Basic.

The URL should point to https://xxxxx.yyyyyy.ltd.uk not to my servers netbios name.

What do i need to do to get this sorted?

Test Outlook config from client
http://i27.photobucket.com/albums/c197/thomo123/TestEmailconfig.png

says autodiscover is workign fine and pulls back all the correct values apart from the Server entry for Exchange HTTP.

Outlook Anywhere before and after settings
http://i27.photobucket.com/albums/c197/thomo123/OutlookAnywhereSettings.jpg

Some outputs from the server:

http://i27.photobucket.com/albums/c197/thomo123/get-outlookprovider.jpg
http://i27.photobucket.com/albums/c197/thomo123/get-clientaccessserver.png
http://i27.photobucket.com/albums/c197/thomo123/get-autodiscoveryvirtualdirectory.jpg

OWA - Protected by 3rd Party Verisgn SSL cert

Anybody have any clue whats changed, and how i can get the URL to stay as https://xxxxx.yyyyy.ltd.uk rather than keep swapping back to the netbios name of the server every Outlook restart?

If you need anymore info or EMS outputs please yell

Cheers
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Comment
Question by:Fulgent
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10 Comments
 
LVL 6

Expert Comment

by:jaredr80
ID: 37806942
Have you run the fix my network wizard? It seems as though you have a cert issue, where it is not applied correctly. See what comes up on the wizard and then report back, if it does not resolve your issue.

-Jared
0
 
LVL 3

Expert Comment

by:Padamdeep
ID: 37806969
Open to Exchange Management Console.

Go to Server Configuration> Client Access

In the middle pane, right click and go to properties of CAS Server and go to Outlook Anywhere Tab.

Check what's the URL populated over there.

I assume you have just one CAS Server. If you have multiple then check for each one of those.

~ Singh
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Author Comment

by:Fulgent
ID: 37806991
@jaredr80 - fix my network detects no issues relating to Certificate problems.
Only issues it moans about is DNS using forwarders and it not being able to configure router.
SSL cert has been installed and working fine sine Aug 2011.

@Pasamdeep - the populated URL is correct - xxxxxxxx.yyyyyyyyyy.ltd.uk
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LVL 3

Expert Comment

by:Padamdeep
ID: 37807006
How many Exchange Servers do you have and how many are Client Access Servers?

~ Singh
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Author Comment

by:Fulgent
ID: 37807009
1 exchange server - that is on the SBS2008 server - only server in environment
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LVL 6

Expert Comment

by:jaredr80
ID: 37807023
This is an SBS system so only one exchange server should exist. Is this occurring on all computers or just some? Is this occurring externally and internally? Its possible it's a trust issue as well.

Have you tried https://www.testexchangeconnectivity.com/ as well?

-Jared
0
 
LVL 3

Expert Comment

by:Padamdeep
ID: 37807025
That's strange.

If you have just one server then I would suggest Disable Outlook Anywhere, reset IIS and then Enable it again, reset IIS.

~ Singh
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Author Comment

by:Fulgent
ID: 37831892
No other remote user has complained bar this one so im going to recreate his Outlook profile etc etc.
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Accepted Solution

by:
Fulgent earned 0 total points
ID: 37850229
as unexpectedly as it broke, it started working agin without user intevention!!

Have no idea what broke it and no idea what fixed it.
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Author Closing Comment

by:Fulgent
ID: 37869861
fixed itself
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