Outlook 2007 won't save format settings

In the last week or so I have a Windows XP computer with Office 2007 installed where the user is getting some emails with White font in the body.  This is coming from different senders, so it's not from just one user.  I have tried to change her font settings from automatic to Black and line spacing from double to single when she hits the Enter key.  She clicks default to save as default settings, but when she opens a new email the settings have reverted back.  Outlook 2010 is on my computers, so it is hard to troubleshoot.

The problem computer has had all Windows' updates pushed to the computer.  If I cannot find a solution, I will probably just repair the install, or uninstall and reinstall either again with 2007 or upgrade it to 2010.
LVL 1
FirstcomAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Martin LissOlder than dirtCommented:
Is she using stationary? Tools > Options > Mail Format > Stationery and Fonts
0
FirstcomAuthor Commented:
She sent me a screenshot of what you asked for.
Outlook.jpg
0
Martin LissOlder than dirtCommented:
The only other thing I can think of for her to try is to change from HTML to plain text.
0
Iain MacMillanIT Regional Manager - UKCommented:
could be a corrupt Outlook profile, can you try to log into the user system as another user and run up Outlook and see if it behaves the same way.  If not, then its unique to the user and you can either set-up a new Outlook profile (via Mail icon in Control Panel), or we look at tackling the registry settings for Outlook for that user.

if your other login IS also affected, then the registry entries under Local_Machine will also need fixing.  Upgrading Office will likely just take the settings with it, as those are normally saved when upgrading office.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
FirstcomAuthor Commented:
On Friday I rebuilt her Windows profile and that seems to have fixed the problem.  I'll give points to IainNIX as that solution was closest, and may have worked.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.