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Not printing from IE8 in Vista
Pc running Vista sp2 with new 2008 print server. We installed new printers at this location a couple of weeks ago and since then, they have had trouble printing from IE8, when they try, it locks up IE8. I looked at kb97347 but it didn't help. Tried printing as Admin and it will print, just takes forever. Printer is Dell 5330dn and drivers are updated on the server.
Worst part is, it is intermittent. We do have other locations with exact same setup, no problems at all.
Worst part is, it is intermittent. We do have other locations with exact same setup, no problems at all.
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strivoli
Both server and client are x86? Does the server use the latest drivers which are dated Feb 26th? I know you already wrote you're using the latest but I kindly ask for confirmation.
ASKER
Yes, the printer has been removed and drivers (including all older) deleted from the pc's. This was done under both user and admin accounts. Both pc and server are x86 and yes they are the latest drivers.
It seems to have more to do with IE more than anything else. The user can print from the web using Chrome with no problems, only problem is, we use a third party web interface that will only work in IE. They had IE7 when the problems began and we upgraded them to 8 in hopes that was the issue.
It seems to have more to do with IE more than anything else. The user can print from the web using Chrome with no problems, only problem is, we use a third party web interface that will only work in IE. They had IE7 when the problems began and we upgraded them to 8 in hopes that was the issue.
Since you moved from 7 to 8, did you consider moving to 9?
ASKER
I have actually downgrade our pc's with Win7 from IE9 to IE8 because of that web interface. But they have recently began supporting it so I may have to try that.
Thank you. I suggest to try on one Vista client first and see what happens. Are there any warnings/errors in the Windows Application and System logs both on the client and the server related to those never-ending prints?
AFAIK the driver provides two kind of drivers: PCL and PS. Which one are you using? A user does not print at all (IE 8 freezes) but an Admin does print but takes a very long time. The server keeps track of the dimension of each printed document and reports many infos: the ones actually useful are number of pages and, most of all, size of the spool file. I kindly ask you to have a look at the problematic prints and inspect the related Windows Log. They could report that a simple page generates a spool file of tens of MB.
ASKER
I will check them out and get back hopefully tomorrow about it. Thanks
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ASKER
@Delphineous
They are reporting to same infrastructure and we are using WINS.
Not sure about file transfers taking longer, I really haven't noticed it taking any longer the usual.
The print server is on the DC, which is brand new, just put in place a little over a month ago, so it does have latest drivers installed. At first I thought it may have something to do with the new DC, but like I said, problem didn't exist until the new printers were installed just a couple of weeks ago. I have verified the DNS and WINS information is correct on both the pc's and the printer. I will check for new drivers for the pc's first chance I get. Thanks
They are reporting to same infrastructure and we are using WINS.
Not sure about file transfers taking longer, I really haven't noticed it taking any longer the usual.
The print server is on the DC, which is brand new, just put in place a little over a month ago, so it does have latest drivers installed. At first I thought it may have something to do with the new DC, but like I said, problem didn't exist until the new printers were installed just a couple of weeks ago. I have verified the DNS and WINS information is correct on both the pc's and the printer. I will check for new drivers for the pc's first chance I get. Thanks
ASKER
@ Delphineous
Updated the drivers on the pc but it didn't make a difference
@ strivoli
Upgraded one to IE9 and it didn't help either
We did go ahead and check to view ALL websites in compatibility view, we'll see what happens.
Updated the drivers on the pc but it didn't make a difference
@ strivoli
Upgraded one to IE9 and it didn't help either
We did go ahead and check to view ALL websites in compatibility view, we'll see what happens.
ASKER
:: update ::
has worked fine since Monday, but today, same thing, won't print from IE. this really makes no sense. going to format just the pc, it seems to really be dragging now too.
has worked fine since Monday, but today, same thing, won't print from IE. this really makes no sense. going to format just the pc, it seems to really be dragging now too.
ASKER
Formatted the pc and all is well now. Thanks for trying.