no link light on copier when connected through switch
Posted on 2012-04-04
A Sharp MX B401 lost network connectivity. We tested wires and switches between it and the network drop. We cannot get a link light unless the copier is plugged directly into the drop. No link light when connected to a known good switch with a known good cable. Is this a network problem or a copier problem?
When connected to the drop, it gets its IP address from an SBS2003 server and I am able to connect to the web interface, it still sends error code CE-00 when trying to scan to email.