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1 user cannot see calendar events on Exchange 2008.

Posted on 2012-04-04
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Last Modified: 2012-04-16
I am reposting this question because I haven't gotten an answer yet.
I have 1 user in my Exchange 2008 domain that cannot see her or her shared calendar events when she uses Outlook (2010). She sees the event is there and can open it but no subject or description shows up. She can go to OWA and sees everything perfectly.
I have scoured her PC and reloaded Office but it still fails, so I had her log into a new PC and create a new profile. But when she sets up Outlook, the same exact results happen.
I attached a screenshot of her calendar. You will notice there is a recurring event that can be read. This event was made many months ago. The rest of the events you see were made some by her and some by others within the last 2 months.

Thanks for any help
Bob P.
Calendar-sample.bmp
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Question by:e-Tec_Support
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6 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 37808884
If anyone else looks at this shared calendar, they can see the appointments fine?

So what is it thats following the user around?
Does this user have a roaming profile, or redirect home folders?

If they do try turning it off, and recreating their profile on the PC again

Also, could yu have them try opening outlook using
Start>Run>Outlook.exe /safe

Can the see the appointments here?
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LVL 1

Author Comment

by:e-Tec_Support
ID: 37808929
All other users can see the shared calendars perfectly.

We are not using roaming profiles or folder redirection.

I've tried the outlook.exe /safe and outlook.exe /cleanprofile and outlook.exe /cleanfreebusy.  They didn't help.

Bob P.
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LVL 47

Expert Comment

by:apache09
ID: 37808942
Is this issue only seen in month view?

If you put the calendar into Day view
Select the days that are displaying these Blanked out details.....

Does it look the same?
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LVL 1

Author Comment

by:e-Tec_Support
ID: 37808946
Also cannot see in day or week view, or if the actual event is opened.


Any other suggestions? I am stumped on this one.
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LVL 1

Accepted Solution

by:
e-Tec_Support earned 0 total points
ID: 37832801
PROBLEM SOLVED !!
As always the most difficult issues turn into the easiest solutions.

While searching for solutions and trying every possible trick, I noticed she was looking at her calendar in monthly view. So I changed to weekly view and i could see everything perfectly. I then looked  more closely at her calendar view choices and noticed the drop-down menu associated with the monthly view (only). On that drop-down menu there are 3 choices: Show low detail, Show medium detail, and Show high detail. She had chosen medium detail, which does show the appointment blocks but not the appointment details. Chose Show high detail and everything popped into view !


Bob Pahls
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LVL 1

Author Closing Comment

by:e-Tec_Support
ID: 37850306
Problem solved by poster
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