Cannot save image in OS X Preview
Posted on 2012-04-04
One of my clients has an issue with the Preview application in Mac OS X. I have limited Mac knowledge but this has been going on for several months now and I need some help!
The user opens a TIFF file using Preview. He resizes or crops the image and then saves it as a different file name. However, he can only save it as a PDF. Trying to save as a TIFF or JPEG gives the error:
The document "<filename1>" could not be saved as "<filename2>".
This only happens after editing certain image files. Most are OK.
1. Opening from different sources, e.g. copying from the original NAS location to the Windows (SBS) 2003 server or desktop first;
2. Saving to different locations such as the desktop or new folder on the local Mac's hard disk;
3. Different users;
4. Different Macs;
5. Different versions (I think we tried two OS X 10.6s and one OS X 10.5).
The particular image file that we are having trouble with today causes the problem in all 5 of those tests.
It WILL save the image as a different name to/from any of these locations if it isn't edited first. So it doesn't look to me like any kind of permissions problem.
I am out of ideas! Any suggestions would be greatly appreciated :-)