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Unix client printing via Windows print server to Canon printer -- "Local Downlevel Document"

Posted on 2012-04-04
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Last Modified: 2012-04-09
We have an app on a Solaris 10 (sparc) server that sends print jobs to a Windows print server.  We have a variety of printer models and manufacturers.  Most of them work just fine for both Unix and Windows print jobs (HP, Konica, etc.)

When we send print jobs to a Canon iR C3480, we see an object in the Windows print spool called "Local Downlevel Document".  It disappears after a second.  There is no indication on the printer itself anything is happening.  

This happens whether we send a job from the Unix app or from the Solaris OS level itself, running a command like  
/usr/ucb/lpr -P testpr09 /export/freehog/printer_test

We've tried to send both Unix app and OS level print jobs when this printer is on both a Windows 2003 print server and a Windows 2008 print server.  Doesn't matter.

It works fine for pure Windows PC print jobs.  We have some other printers that act the same way too -- the job just disappears, usually with "Local Downlevel Document" messages.  

Any suggestions where to go next for troubleshooting this?
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Question by:Hank Lieurance
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jwhite109 earned 2000 total points
ID: 37808656
I would start by making sure all printers are using the same driver type (PCL, PS, GDI). I am unsure what type of print driver that Canon uses (Konica Minolta, Sharp, HP expert), but that is generally the most likely issue.

If they are all using PCL (most likely) check version from there (5c, 5e, 6).
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Author Closing Comment

by:Hank Lieurance
ID: 37823299
Switching the affected printers to the PCL5 driver worked.  A couple were on PS drivers and a couple were on UFR II.  Thanks for the help!
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