Citrix App Launch Fails

Posted on 2012-04-04
Last Modified: 2012-04-16
New 6.5 Farm on 2008R2.

I have a couple of apps published that work fine.  The one that fails is Explorer.exe.  If I launch one of the other apps first, then it opens fine in the session.  If I launch the app by itself in the session, it says "Starting," and after it finishes the progress bar, it dissappears and nothing else happens.  If I launch some other app first and then launch it, it opens just fine.

I suspect it has something to do with the profile not being completely setup before the launch.

The Command Line property is "C:\Windows\explorer.exe" "\\domain\Data\Users\zzz\%USERNAME%" (including quotation marks) and the Working Directory is C:\Windows
Question by:DWStovall
  • 4

Expert Comment

by:Jayanta Sarmah
ID: 37810630
publishing explorer is not supported and always has issues although works fine some cases why not publishing through IE explorer.

C:\Program Files\Internet Explorer\IEXPLORE.EXE  "\\domain\Data\Users\zzz\%USERNAME%"

if you dont want to do this , try copy the explorer.exe to something like explorer2.exe in some other location and use it , that should work but again that also is not supported by citrix as I know, but does a trick sometimes in your kind of issues. Also change the working directory to the other folder where you copied the explorer.

Gud luck
LVL 15

Expert Comment

ID: 37812028
By chance, are you using Citrix profiles?  Citrix profiles in particular start to load and fool the system into believing that the user profile is fully loaded and available when it's still actually loading.  So, it could be that the published Explorer does indeed require the entire profile to be loaded before launching.  

Try disabling the profile streaming functionality (configured as part of the ADM template/GPO) to see if this doesn't fix the issue.

If you're using another type of profile, please post what kind of profile, and we'll take it from there.

Author Comment

ID: 37815179

Although I plan to use Citrix Profile Management over our current use of Windows Roaming Profiles, we have not implemented it yet.

We used Citrix Profiles at my last employer, and we used "explorer" to launch just I'm trying to do now.   It worked perfectly then.  

I believe you are on the right track here.  Let me get Profile Management running and see if i makes a difference.,

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Author Comment

ID: 37830369

Well, I installed Profile Management, with very typical settings, and I still can't get the Explorer app to launch.

Are there any particular settings in Profile Management that would enable this?


Accepted Solution

DWStovall earned 0 total points
ID: 37832482
Here's the fix - it worked perfectly.

The Explorer App fails because Explorer.exe takes longer to start than some apps because it is integrated in the Windows shell.  By default, Citrix sessions exit automatically if applications are not started in time.

The Citrix Knowledge Center documents the answer in:

The fix requires adding a registry key:


Value Name: LogoffCheckerStartupDelayInSeconds


Value: An integer for the length of time to wait for application start (10 Hexadecimal recommended)

Author Closing Comment

ID: 37850292
None of the other contributors provided an accurate solution to the issue.

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