My customer (who I am helping migrate to Exchange Online and Office 365) wants to get his company (12 users) into a CRM solution. His company sells products to medical practices and they have around 7 field reps. He prefers cloud solutions for his somewhat virtual practice.
He has been considering SalesForce.com. I just became a Microsoft Partner so I'm hearing about MS Dynamics through the Microsoft literature. First let me say, that my highest priority is to get my customer the best solution. Unfortunately, I can't seem to find any objective comparisions. I've tried eWeek, infoWeek, and PC Magazine. I also looked for books on Amazon. There's nothing like a Dummies book for this. The most promising Amazon book was $70 and had 2 reviews (I always assume the first review is from the author's mother.)
So I figure that MS Dynamics will probably integrate with Office better and its cheaper per user. On the other hand, SalesForce is very popular and it must be for a reason. And I know next to nothing about this subject.
Any ideas, opinions, or pointers will be appreciated!