Schedule FTP Download not working

I am using SmartFTP to run a scheduled FTP download from our remote web server to a folder on our local server. I have followed all of the instructions on scheduling and still for some stupid reason the transfer just hangs. I get the following error.

[11:46:06] Operation Begin
[11:46:06] MLST crrepcustomersalesbydepartment 6.csv
[11:46:06] 501 Invalid number of arguments
[11:46:06] MLST "crrepcustomersalesbydepartment 6.csv"
[11:46:06] 250- Start of list for crrepcustomersalesbydepartment 6.csv
[11:46:06]  modify=20120404052151;perm=adfrw;size=165736;type=file;unique=19U1364002;UNIX.group=505;UNIX.mode=0644;UNIX.owner=10001; crrepcustomersalesbydepartment 6.csv
[11:46:06] 250 End of list
[11:46:06] PORT 192,168,1,5,173,147
[11:46:06] 200 PORT command successful
[11:46:06] RETR crrepcustomersalesbydepartment 6.csv
[11:46:06] 150 Opening BINARY mode data connection for crrepcustomersalesbydepartment 6.csv (165736 bytes)
[11:46:07] Access is denied.
[11:46:07] 65808 bytes transferred. (206 KB/s) (311 ms)
[11:46:07] MLST crrepcustomersalesbydepartment 6.csv
[11:46:07] 451 Transfer aborted. Broken pipe
[11:46:07] 501 Invalid number of arguments
[11:46:07] MDTM crrepcustomersalesbydepartment 6.csv
[11:46:07] 213 20120404052151
[11:46:07] Failed to set file time of "C:\Program Files (x86)\Idealpos Solutions". Error=0x80070005.
[11:46:07] Transfer failed.
[11:46:07] Operation End
Jake_D87Asked:
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giltjrCommented:
It appears that the user-id you are using does not have access to the file you want:

--> [11:46:07] Access is denied.

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Jake_D87Author Commented:
Does anyone know how to set permissions to make SmartFTP be allowed to access the file?
giltjrCommented:
It's not SmartFTP that has the problem.  The user-id you are using to login to the remote FTP server has to be given permission to read the file on the FTP server.

You need to coordinate this with the admin of the FTP server.
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