Solved

HP Tape library issues

Posted on 2012-04-05
2
742 Views
Last Modified: 2013-06-07
Product- HP MSL6000 Tape Library

Operating system- Windows Server 2008 R2 standard

Error message: FAULT CODE: 8003(SOFT9. DRIVE LOAD DID NOT COMPLETE".

I am using the HP MSL6000 tape library with two drives, one LTO2 and LTO4 drives. I recently upgraded to Backup Exec 2012 and havent been able to run a proper inventory for the tapes. Some of the tapes shows up as cleaning media and sometimes the inventory keeps failing. I ran the  HP Library and Tape Tools utility and did the tests for the library as well as for the drives. One of the LTO4 drives just said that the firware was outdated and i have updated the firware also. All the tests have passed and doesnt show me any errors. However often when i do the inventory now , i see a message on the front panel of the library

saying "FAULT CODE: 8003(SOFT9. DRIVE LOAD DID NOT COMPLETE".

Does this mean that there is any issue with the HP Library or the drives?

Thanks!
0
Comment
Question by:Tomasz Czyz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 10

Accepted Solution

by:
jmanishbabu earned 500 total points
ID: 37810537
8003       Drive load did not complete (The drive failed to successfully load a tape.)       

Follow these steps .

    Press Enter to reboot.
    Ensure the drive shows good status through the drive status window.
    Cycle power to the library or reboot by using the LCD touch display.
    Check the tape cartridge used in the last operation for damage.


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00026864
0
 
LVL 2

Author Comment

by:Tomasz Czyz
ID: 37810564
I have gone through that and did those steps. The catridges were also checked and they seem to be good. I get this message often whenever i try to do an inventory from the Backup program.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Raid 0 2 90
SSD mSata 250GB 37 100
3 or 4 monitors on one desktop 6 56
freezing-in newPC.. 3 38
Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question