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HP Tape library issues

Posted on 2012-04-05
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Last Modified: 2013-06-07
Product- HP MSL6000 Tape Library

Operating system- Windows Server 2008 R2 standard

Error message: FAULT CODE: 8003(SOFT9. DRIVE LOAD DID NOT COMPLETE".

I am using the HP MSL6000 tape library with two drives, one LTO2 and LTO4 drives. I recently upgraded to Backup Exec 2012 and havent been able to run a proper inventory for the tapes. Some of the tapes shows up as cleaning media and sometimes the inventory keeps failing. I ran the  HP Library and Tape Tools utility and did the tests for the library as well as for the drives. One of the LTO4 drives just said that the firware was outdated and i have updated the firware also. All the tests have passed and doesnt show me any errors. However often when i do the inventory now , i see a message on the front panel of the library

saying "FAULT CODE: 8003(SOFT9. DRIVE LOAD DID NOT COMPLETE".

Does this mean that there is any issue with the HP Library or the drives?

Thanks!
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Question by:Tomasz Czyz
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jmanishbabu earned 500 total points
ID: 37810537
8003       Drive load did not complete (The drive failed to successfully load a tape.)       

Follow these steps .

    Press Enter to reboot.
    Ensure the drive shows good status through the drive status window.
    Cycle power to the library or reboot by using the LCD touch display.
    Check the tape cartridge used in the last operation for damage.


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00026864
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by:Tomasz Czyz
ID: 37810564
I have gone through that and did those steps. The catridges were also checked and they seem to be good. I get this message often whenever i try to do an inventory from the Backup program.
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