[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

HP Tape library issues

Posted on 2012-04-05
2
Medium Priority
?
800 Views
Last Modified: 2013-06-07
Product- HP MSL6000 Tape Library

Operating system- Windows Server 2008 R2 standard

Error message: FAULT CODE: 8003(SOFT9. DRIVE LOAD DID NOT COMPLETE".

I am using the HP MSL6000 tape library with two drives, one LTO2 and LTO4 drives. I recently upgraded to Backup Exec 2012 and havent been able to run a proper inventory for the tapes. Some of the tapes shows up as cleaning media and sometimes the inventory keeps failing. I ran the  HP Library and Tape Tools utility and did the tests for the library as well as for the drives. One of the LTO4 drives just said that the firware was outdated and i have updated the firware also. All the tests have passed and doesnt show me any errors. However often when i do the inventory now , i see a message on the front panel of the library

saying "FAULT CODE: 8003(SOFT9. DRIVE LOAD DID NOT COMPLETE".

Does this mean that there is any issue with the HP Library or the drives?

Thanks!
0
Comment
Question by:Tomasz Czyz
2 Comments
 
LVL 10

Accepted Solution

by:
jmanishbabu earned 1000 total points
ID: 37810537
8003       Drive load did not complete (The drive failed to successfully load a tape.)       

Follow these steps .

    Press Enter to reboot.
    Ensure the drive shows good status through the drive status window.
    Cycle power to the library or reboot by using the LCD touch display.
    Check the tape cartridge used in the last operation for damage.


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00026864
0
 
LVL 2

Author Comment

by:Tomasz Czyz
ID: 37810564
I have gone through that and did those steps. The catridges were also checked and they seem to be good. I get this message often whenever i try to do an inventory from the Backup program.
0

Featured Post

Will You Be GDPR Compliant by 5/28/2018?

GDPR? That's a regulation for the European Union. But, if you collect data from customers or employees within the EU, then you need to know about GDPR and make sure your organization is compliant by May 2018. Check out our preparation checklist to make sure you're on track today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Or at least that’s the word according to a new blog from Tech Target on AWS’s new Managed Services (MS) offering. According to the blog, AWS is launching their AWS MS program to expedite the adoption of cloud by Fortune 1000 and Global 2000 companie…
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…

591 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question