Exchange 2007 - Mails Not Being Sent

Hi,

I wondered if somebody could offer some help.

We have a 3rd Party System that connects to our Exchange Server to send emails.

Yesterday as usual it was working send 400 odd emails, but 4 never got sent, but the 3rd Party says they sent them to our Exchange.

Is there a log on the Exchange Server somewhere then says if there was a connection issue?

Thanks

Paul
LVL 1
essexboy80Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lance_PCommented:
I had a similar problem. Can you please verify if the "Microsoft Exchange Mail Submission" service is running. If not start it.

Also verify that all exchange services are running. (The one which should run 'automatically)
0
Magnus BIT-supportCommented:
Hi,
Check Queue Viewer in the EMC to see if any is stuck or maybe check the usual event viewer (Administrative Tools) on the exchange server to see server interupts.

/MadJax
0
essexboy80Author Commented:
Lance,

That is running fine, the 4 missing were in the middle of a batch and the rest went and these ones didn't.

Madjax - Nothing in the queue or the event viewer either.

I didn't know if there was a log that says "Attempted Connection" or similar.

Paul
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

Lance_PCommented:
Aha, Log into EMC and goto Message Tracker. See if you can track those message using this tool. You should be able to see the messages, if those 4 are also in the list they were sent, if not then they probably were never sent by the 3rd party.
0
essexboy80Author Commented:
No they are not in the list.
0
Lance_PCommented:
Hi essexboy80,
   Then it should be confirmed. If you see the other messages and not these 4, then they never reached the server.

Hope you can ask the 3rd party to resend it.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.