Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

General consumer based router troubleshooting steps

Posted on 2012-04-05
1
288 Views
Last Modified: 2012-04-08
I'm wondering if there is a good article or steps to take that you guys know of that can give me some quick troubleshooting help. I often go into clients home's and trouble shoot there pc and network issues. I know about pwr cycling, reset to factory and reconfig but that is about where it ends. Do you guys have some other quick troubleshooting steps.  With the cost of a new router being as low as it is I need to consider new vrs fix senario also
0
Comment
Question by:jploessl
1 Comment
 
LVL 6

Accepted Solution

by:
jacobstewart earned 500 total points
ID: 37811638
Troubleshooting steps are really going to depend on what the issue is that youre facing.  Internal or external issues.

Good things to utilize on both scenarios would be ping, tracert, nslookup, netstat, net sh, and net use.  Be sure to always check firewall settings.  

These are pretty basic command line tools that when understood can provide a ton of information for troubleshoting.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Quality of Service (QoS) options are nearly endless when it comes to networks today. This article is merely one example of how it can be handled in a hub-n-spoke design using a 3-tier configuration.
Getting hacked is no longer a matter or "if you get hacked" — the 2016 cyber threat landscape is now titled "when you get hacked." When it happens — will you be proactive, or reactive?
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question