Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

General consumer based router troubleshooting steps

Posted on 2012-04-05
1
Medium Priority
?
297 Views
Last Modified: 2012-04-08
I'm wondering if there is a good article or steps to take that you guys know of that can give me some quick troubleshooting help. I often go into clients home's and trouble shoot there pc and network issues. I know about pwr cycling, reset to factory and reconfig but that is about where it ends. Do you guys have some other quick troubleshooting steps.  With the cost of a new router being as low as it is I need to consider new vrs fix senario also
0
Comment
Question by:jploessl
1 Comment
 
LVL 6

Accepted Solution

by:
jacobstewart earned 1000 total points
ID: 37811638
Troubleshooting steps are really going to depend on what the issue is that youre facing.  Internal or external issues.

Good things to utilize on both scenarios would be ping, tracert, nslookup, netstat, net sh, and net use.  Be sure to always check firewall settings.  

These are pretty basic command line tools that when understood can provide a ton of information for troubleshoting.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We've been using the Cisco/Linksys RV042 for years as: - an internet Gateway - a site-to-site VPN device - a leased line site-to-site subnet-to-subnet interface (And, here I'm assuming that any RV0xx behaves the same way as an RV042.  So that's …
Problem Description:   Couple of months ago we upgraded the ADSL line at our branch office from Home to Business line. The purpose of transforming the service to have static public IP’s. We were in need for public IP’s to publish our web resour…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question