asked on

Outlook 2010

When trying to click on a hyperlink within Outlook 2010; some users are seeing this message and are unable to open the link. This includes any email address hyperlinks.

"This operation has been cancelled due to restriction in effect on this computer..."

Glen Krinsky

Sounds like it may be a setting in the security GPO or in the security of 2010. Denying access to hyper links is becomeing more "default" than it used to be.

tobyweston

This can happen sometimes when browsers mess up the registry entries and confuse as to which is the default.

This can sometimes be fixed with doing a reset of the web settings in Internet Explorer or setting your browser (IE, FF etc) as default.

Has this started happening since installed / Uninstalling either Firefox or Chrome?

Randy Wake

ASKER

IE8 on some of these workstations and laptops had been manually upgraded to IE9 which caused some issues with our ERP application so we uninstalled IE9 and reverted them back to IE8. But the this problem does not exist on all workstations that had this procedure completed on them. That is why it is a mystery. I reset all IE settings to Default but still have the same problem. It is not a GPO issue as it only affects a small number of devices all configured identically; however, they all have Office 2010. No problems with Office 2007.

SOLUTION

Glen Krinsky

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SOLUTION

tobyweston

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Glen Krinsky

You could also try copying the following to a notpad file and saving it as <filename>.reg and importing it into your registry.

[HKEY_CLASSES_ROOT\.htm]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.htm\OpenWithList]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\FRONTPG.EXE]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\notepad.exe]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\WINWORD.EXE]

[HKEY_CLASSES_ROOT\.htm\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\.html]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.html\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\htmlfile]
@="HTML Document"

[HKEY_CLASSES_ROOT\htmlfile\BrowseInPlace]
@=""

[HKEY_CLASSES_ROOT\htmlfile\CLSID]
@="{25336920-03F9-11cf-8FD0-00AA00686F13}"

[HKEY_CLASSES_ROOT\htmlfile\DefaultIcon]
@="\"%1\""

[HKEY_CLASSES_ROOT\htmlfile\ScriptHostEncode]
@="{0CF774D0-F077-11D1-B1BC-00C04F86C324}"

[HKEY_CLASSES_ROOT\htmlfile\shell]
@="opennew"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit]
@="&Edit"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\open]
@="Open in S&ame Window"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" -nohome"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec]
@="\"file://%1\",,-1,,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Topic]
@="WWW_OpenURL"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew]
@="&Open"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec]
@="\"%1\",,-1,0,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\IfExec]
@="*"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Topic]
@="WWW_OpenURLNewWindow"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print]
@="&Print"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" /p %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\printto]

[HKEY_CLASSES_ROOT\htmlfile\shell\printto\command]
@=hex(2):72,00,75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,\
00,20,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\
25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,\
00,68,00,74,00,6d,00,6c,00,2e,00,64,00,6c,00,6c,00,2c,00,50,00,72,00,69,00,\
6e,00,74,00,48,00,54,00,4d,00,4c,00,20,00,22,00,25,00,31,00,22,00,20,00,22,\
00,25,00,32,00,22,00,20,00,22,00,25,00,33,00,22,00,20,00,22,00,25,00,34,00,\
22,00,00,00

[HKEY_CLASSES_ROOT\htmlfile\ShellEx]

[HKEY_CLASSES_ROOT\htmlfile\ShellEx\IconHandler]
@="{42042206-2D85-11D3-8CFF-005004838597}"

ASKER CERTIFIED SOLUTION

Randy Wake

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Randy Wake

ASKER

It is my opinion that the problem was being caused by something other than what I may have described. I strongly feel that the recommended solutions would have worked well if the registry issue was the problem. Since we re-imaged the machines, we have no way of knowing what the exact problem was unless it resurfaces again. I appreciate and thank both experts for their carefully thought out solutions.

dfisher9032

The Microsoft link to the fix it software works great to fix this kind of problem.

http://support.microsoft.com/?kbid=310049