Outlook 2010

When trying to click on a hyperlink within Outlook 2010; some users are seeing this message and are unable to open the link.  This includes any email address hyperlinks.

"This operation has been cancelled due to restriction in effect on this computer..."
Randy WakePresident & Cloud Solutions ArchitectAsked:
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Glen KrinskySystems AdministratorCommented:
Sounds like it may be a setting in the security GPO or in the security of 2010.  Denying access to hyper links is becomeing more "default" than it used to be.
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tobywestonCommented:
This can happen sometimes when browsers mess up the registry entries and confuse as to which is the default.

This can sometimes be fixed with doing a reset of the web settings in Internet Explorer or setting your browser (IE, FF etc) as default.

Has this started happening since installed / Uninstalling either Firefox or Chrome?
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Randy WakePresident & Cloud Solutions ArchitectAuthor Commented:
IE8 on some of these workstations and laptops had been manually upgraded to IE9 which caused some issues with our ERP application so we uninstalled IE9 and reverted them back to IE8.  But the this problem does not exist on all workstations that had this procedure completed on them.  That is why it is a mystery.  I reset all IE settings to Default but still have the same problem.  It is not a GPO issue as it only affects a small number of devices all configured identically; however, they all have Office 2010.  No problems with Office 2007.
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Glen KrinskySystems AdministratorCommented:
Try importing the following rgistry key from a machine that is working...


HKLM\Software\Classes\htmlfile\shell\open\command
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tobywestonCommented:
Another option would be recreating the registry key mentioned in this MS Article:

http://support.microsoft.com/?kbid=310049

Export it from a machine that is working and import into the registry on a machine that has the problem.
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Glen KrinskySystems AdministratorCommented:
You could also try copying the following to a notpad file and saving it as <filename>.reg and importing it into your registry.

[HKEY_CLASSES_ROOT\.htm]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.htm\OpenWithList]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\FRONTPG.EXE]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\notepad.exe]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\WINWORD.EXE]

[HKEY_CLASSES_ROOT\.htm\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\.html]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.html\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\htmlfile]
@="HTML Document"

[HKEY_CLASSES_ROOT\htmlfile\BrowseInPlace]
@=""

[HKEY_CLASSES_ROOT\htmlfile\CLSID]
@="{25336920-03F9-11cf-8FD0-00AA00686F13}"

[HKEY_CLASSES_ROOT\htmlfile\DefaultIcon]
@="\"%1\""

[HKEY_CLASSES_ROOT\htmlfile\ScriptHostEncode]
@="{0CF774D0-F077-11D1-B1BC-00C04F86C324}"

[HKEY_CLASSES_ROOT\htmlfile\shell]
@="opennew"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit]
@="&Edit"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\open]
@="Open in S&ame Window"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" -nohome"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec]
@="\"file://%1\",,-1,,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Topic]
@="WWW_OpenURL"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew]
@="&Open"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec]
@="\"%1\",,-1,0,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\IfExec]
@="*"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Topic]
@="WWW_OpenURLNewWindow"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print]
@="&Print"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" /p %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\printto]

[HKEY_CLASSES_ROOT\htmlfile\shell\printto\command]
@=hex(2):72,00,75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,\
  00,20,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\
  25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,\
  00,68,00,74,00,6d,00,6c,00,2e,00,64,00,6c,00,6c,00,2c,00,50,00,72,00,69,00,\
  6e,00,74,00,48,00,54,00,4d,00,4c,00,20,00,22,00,25,00,31,00,22,00,20,00,22,\
  00,25,00,32,00,22,00,20,00,22,00,25,00,33,00,22,00,20,00,22,00,25,00,34,00,\
  22,00,00,00

[HKEY_CLASSES_ROOT\htmlfile\ShellEx]

[HKEY_CLASSES_ROOT\htmlfile\ShellEx\IconHandler]
@="{42042206-2D85-11D3-8CFF-005004838597}"
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Randy WakePresident & Cloud Solutions ArchitectAuthor Commented:
I have attempted all recommended solutions; however, the problem is recurring.  We decided it is much faster and efficient to Ghost the affected machines with a fresh image.  Problem solved.  Thank you all for your recommended solutions.
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Randy WakePresident & Cloud Solutions ArchitectAuthor Commented:
It is my opinion that the problem was being caused by something other than what I may have described.  I strongly feel that the recommended solutions would have worked well if the registry issue was the problem.  Since we re-imaged the machines, we have no way of knowing what the exact problem was unless it resurfaces again.  I appreciate and thank both experts for their carefully thought out solutions.
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dfisher9032Commented:
The Microsoft link to the fix it software works great to fix this kind of problem.

http://support.microsoft.com/?kbid=310049
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