Solved

Outlook 2010

Posted on 2012-04-05
9
573 Views
Last Modified: 2012-08-16
When trying to click on a hyperlink within Outlook 2010; some users are seeing this message and are unable to open the link.  This includes any email address hyperlinks.

"This operation has been cancelled due to restriction in effect on this computer..."
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Question by:Randy Wake
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9 Comments
 
LVL 6

Expert Comment

by:airborne1128
ID: 37812065
Sounds like it may be a setting in the security GPO or in the security of 2010.  Denying access to hyper links is becomeing more "default" than it used to be.
0
 
LVL 3

Expert Comment

by:tobyweston
ID: 37812100
This can happen sometimes when browsers mess up the registry entries and confuse as to which is the default.

This can sometimes be fixed with doing a reset of the web settings in Internet Explorer or setting your browser (IE, FF etc) as default.

Has this started happening since installed / Uninstalling either Firefox or Chrome?
0
 

Author Comment

by:Randy Wake
ID: 37812773
IE8 on some of these workstations and laptops had been manually upgraded to IE9 which caused some issues with our ERP application so we uninstalled IE9 and reverted them back to IE8.  But the this problem does not exist on all workstations that had this procedure completed on them.  That is why it is a mystery.  I reset all IE settings to Default but still have the same problem.  It is not a GPO issue as it only affects a small number of devices all configured identically; however, they all have Office 2010.  No problems with Office 2007.
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LVL 6

Assisted Solution

by:airborne1128
airborne1128 earned 250 total points
ID: 37812841
Try importing the following rgistry key from a machine that is working...


HKLM\Software\Classes\htmlfile\shell\open\command
0
 
LVL 3

Assisted Solution

by:tobyweston
tobyweston earned 250 total points
ID: 37812846
Another option would be recreating the registry key mentioned in this MS Article:

http://support.microsoft.com/?kbid=310049

Export it from a machine that is working and import into the registry on a machine that has the problem.
0
 
LVL 6

Expert Comment

by:airborne1128
ID: 37812862
You could also try copying the following to a notpad file and saving it as <filename>.reg and importing it into your registry.

[HKEY_CLASSES_ROOT\.htm]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.htm\OpenWithList]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\FRONTPG.EXE]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\notepad.exe]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\WINWORD.EXE]

[HKEY_CLASSES_ROOT\.htm\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\.html]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.html\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\htmlfile]
@="HTML Document"

[HKEY_CLASSES_ROOT\htmlfile\BrowseInPlace]
@=""

[HKEY_CLASSES_ROOT\htmlfile\CLSID]
@="{25336920-03F9-11cf-8FD0-00AA00686F13}"

[HKEY_CLASSES_ROOT\htmlfile\DefaultIcon]
@="\"%1\""

[HKEY_CLASSES_ROOT\htmlfile\ScriptHostEncode]
@="{0CF774D0-F077-11D1-B1BC-00C04F86C324}"

[HKEY_CLASSES_ROOT\htmlfile\shell]
@="opennew"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit]
@="&Edit"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\open]
@="Open in S&ame Window"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" -nohome"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec]
@="\"file://%1\",,-1,,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Topic]
@="WWW_OpenURL"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew]
@="&Open"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec]
@="\"%1\",,-1,0,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\IfExec]
@="*"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Topic]
@="WWW_OpenURLNewWindow"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print]
@="&Print"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" /p %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\printto]

[HKEY_CLASSES_ROOT\htmlfile\shell\printto\command]
@=hex(2):72,00,75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,\
  00,20,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\
  25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,\
  00,68,00,74,00,6d,00,6c,00,2e,00,64,00,6c,00,6c,00,2c,00,50,00,72,00,69,00,\
  6e,00,74,00,48,00,54,00,4d,00,4c,00,20,00,22,00,25,00,31,00,22,00,20,00,22,\
  00,25,00,32,00,22,00,20,00,22,00,25,00,33,00,22,00,20,00,22,00,25,00,34,00,\
  22,00,00,00

[HKEY_CLASSES_ROOT\htmlfile\ShellEx]

[HKEY_CLASSES_ROOT\htmlfile\ShellEx\IconHandler]
@="{42042206-2D85-11D3-8CFF-005004838597}"
0
 

Accepted Solution

by:
Randy Wake earned 0 total points
ID: 37826246
I have attempted all recommended solutions; however, the problem is recurring.  We decided it is much faster and efficient to Ghost the affected machines with a fresh image.  Problem solved.  Thank you all for your recommended solutions.
0
 

Author Closing Comment

by:Randy Wake
ID: 37845994
It is my opinion that the problem was being caused by something other than what I may have described.  I strongly feel that the recommended solutions would have worked well if the registry issue was the problem.  Since we re-imaged the machines, we have no way of knowing what the exact problem was unless it resurfaces again.  I appreciate and thank both experts for their carefully thought out solutions.
0
 

Expert Comment

by:dfisher9032
ID: 38300514
The Microsoft link to the fix it software works great to fix this kind of problem.

http://support.microsoft.com/?kbid=310049
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