Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2010

Posted on 2012-04-05
9
Medium Priority
?
576 Views
Last Modified: 2012-08-16
When trying to click on a hyperlink within Outlook 2010; some users are seeing this message and are unable to open the link.  This includes any email address hyperlinks.

"This operation has been cancelled due to restriction in effect on this computer..."
0
Comment
Question by:Randy Wake
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 6

Expert Comment

by:airborne1128
ID: 37812065
Sounds like it may be a setting in the security GPO or in the security of 2010.  Denying access to hyper links is becomeing more "default" than it used to be.
0
 
LVL 3

Expert Comment

by:tobyweston
ID: 37812100
This can happen sometimes when browsers mess up the registry entries and confuse as to which is the default.

This can sometimes be fixed with doing a reset of the web settings in Internet Explorer or setting your browser (IE, FF etc) as default.

Has this started happening since installed / Uninstalling either Firefox or Chrome?
0
 

Author Comment

by:Randy Wake
ID: 37812773
IE8 on some of these workstations and laptops had been manually upgraded to IE9 which caused some issues with our ERP application so we uninstalled IE9 and reverted them back to IE8.  But the this problem does not exist on all workstations that had this procedure completed on them.  That is why it is a mystery.  I reset all IE settings to Default but still have the same problem.  It is not a GPO issue as it only affects a small number of devices all configured identically; however, they all have Office 2010.  No problems with Office 2007.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 6

Assisted Solution

by:airborne1128
airborne1128 earned 750 total points
ID: 37812841
Try importing the following rgistry key from a machine that is working...


HKLM\Software\Classes\htmlfile\shell\open\command
0
 
LVL 3

Assisted Solution

by:tobyweston
tobyweston earned 750 total points
ID: 37812846
Another option would be recreating the registry key mentioned in this MS Article:

http://support.microsoft.com/?kbid=310049

Export it from a machine that is working and import into the registry on a machine that has the problem.
0
 
LVL 6

Expert Comment

by:airborne1128
ID: 37812862
You could also try copying the following to a notpad file and saving it as <filename>.reg and importing it into your registry.

[HKEY_CLASSES_ROOT\.htm]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.htm\OpenWithList]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\FRONTPG.EXE]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\notepad.exe]

[HKEY_CLASSES_ROOT\.htm\OpenWithList\WINWORD.EXE]

[HKEY_CLASSES_ROOT\.htm\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\.html]
"PerceivedType"="text"
@="htmlfile"
"Content Type"="text/html"

[HKEY_CLASSES_ROOT\.html\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\htmlfile]
@="HTML Document"

[HKEY_CLASSES_ROOT\htmlfile\BrowseInPlace]
@=""

[HKEY_CLASSES_ROOT\htmlfile\CLSID]
@="{25336920-03F9-11cf-8FD0-00AA00686F13}"

[HKEY_CLASSES_ROOT\htmlfile\DefaultIcon]
@="\"%1\""

[HKEY_CLASSES_ROOT\htmlfile\ScriptHostEncode]
@="{0CF774D0-F077-11D1-B1BC-00C04F86C324}"

[HKEY_CLASSES_ROOT\htmlfile\shell]
@="opennew"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit]
@="&Edit"

[HKEY_CLASSES_ROOT\htmlfile\shell\Edit\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\open]
@="Open in S&ame Window"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" -nohome"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec]
@="\"file://%1\",,-1,,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\open\ddeexec\Topic]
@="WWW_OpenURL"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew]
@="&Open"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]
@="\"C:\\Program Files\\Internet Explorer\\iexplore.exe\" %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec]
@="\"%1\",,-1,0,,,,"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Application]
@="IExplore"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\IfExec]
@="*"

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\ddeexec\Topic]
@="WWW_OpenURLNewWindow"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print]
@="&Print"

[HKEY_CLASSES_ROOT\htmlfile\shell\Print\command]
@="\"C:\\Program Files\\Microsoft Office\\Office10\\msohtmed.exe\" /p %1"

[HKEY_CLASSES_ROOT\htmlfile\shell\printto]

[HKEY_CLASSES_ROOT\htmlfile\shell\printto\command]
@=hex(2):72,00,75,00,6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,\
  00,20,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,\
  25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,\
  00,68,00,74,00,6d,00,6c,00,2e,00,64,00,6c,00,6c,00,2c,00,50,00,72,00,69,00,\
  6e,00,74,00,48,00,54,00,4d,00,4c,00,20,00,22,00,25,00,31,00,22,00,20,00,22,\
  00,25,00,32,00,22,00,20,00,22,00,25,00,33,00,22,00,20,00,22,00,25,00,34,00,\
  22,00,00,00

[HKEY_CLASSES_ROOT\htmlfile\ShellEx]

[HKEY_CLASSES_ROOT\htmlfile\ShellEx\IconHandler]
@="{42042206-2D85-11D3-8CFF-005004838597}"
0
 

Accepted Solution

by:
Randy Wake earned 0 total points
ID: 37826246
I have attempted all recommended solutions; however, the problem is recurring.  We decided it is much faster and efficient to Ghost the affected machines with a fresh image.  Problem solved.  Thank you all for your recommended solutions.
0
 

Author Closing Comment

by:Randy Wake
ID: 37845994
It is my opinion that the problem was being caused by something other than what I may have described.  I strongly feel that the recommended solutions would have worked well if the registry issue was the problem.  Since we re-imaged the machines, we have no way of knowing what the exact problem was unless it resurfaces again.  I appreciate and thank both experts for their carefully thought out solutions.
0
 

Expert Comment

by:dfisher9032
ID: 38300514
The Microsoft link to the fix it software works great to fix this kind of problem.

http://support.microsoft.com/?kbid=310049
0

Featured Post

Fill in the form and get your FREE NFR key NOW!

Veeam® is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question