I have a client who has a Cisco 851W router. The employee who set it up is no longer with the company. He took the router credentials with him, so there are two concerns: One is the possibility of remote access and the other is that the users have no access. I placed a loaner router to ease their concerns, but I still need to clear it to factory state and rebuild it with new (recorded) credentials.
I checked the Cisco website, looking for password resets, but all the information I found there assumed the user has access. Does anyone know how to reset it to factory state? I have all the settings necessary to restore it. I just can't get in.
Any assistance will be much appreciated.