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Windows Server 2003 won't Boot - Hangs at Splash Screen

Posted on 2012-04-05
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Last Modified: 2012-04-10
Hi,

We came in this morning to a hung server that users couldn't access.  Upon rebooting it hangs at the Windows Server 2003 splash screen.  Here are the specs & troubleshooting steps attempted so far:

Configuration Info:
* Server Hardware = HP ProLiant ML570 G2
* Server OS = Windows Server 2003
* HDD = 4 disks in a Raid 5 config

Troubleshooting Steps:
* Attempted most variations of booting to "Last Known Good Config", Safe Mode, Safe  Mode with Networking
  -> hangs each time at this file - acpitabl.dat
* Replaced the CMOS battery
  -> attempted to update ACPI settings in BIOS - not visible/available?
* Removed 1 hdd & rebooted to try to "degrade" setup, then added back to normal hdd setup
* Boot to Windows Server 2003 cd, attempted Repair
   -> it reported that it didn't find any disks?? ($65)

Any help is appreciated, thanks.
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Question by:pridenetadmin
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Expert Comment

by:Jeff Perry
ID: 37812328
Are there any USB devices plugged into the server?

Microsoft Technet article.

Windows Server 2003 cd does not have the RAID driver so that is why it cannot see the disk array.
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Author Comment

by:pridenetadmin
ID: 37812348
* No, there are not any USB devices plugged into the server, nor any storage devices (SAN etc)
* Roger that on the RAID driver

Thanks.
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Expert Comment

by:Onet-IT
ID: 37813357
I have the same problem and most answers say to check the RAM.
Take some modules out and see what happens.
My problem seems to be the raid controller though.

And yes, you need the raid controller drivers to get the install going (F6)
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Accepted Solution

by:
pridenetadmin earned 0 total points
ID: 37814598
After slipstreaming the raid controller drivers into a copy of the Windows Server 2003 CD, via nLite (http://nliteos.com/), we were able to run chkdsk.  And after running chkdsk the server booted up and we had access again.

Thanks for all the input, always appreciated.
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Author Closing Comment

by:pridenetadmin
ID: 37826825
I found the utility and was able to resolve the issue.
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