WAN Printing in Citrix Xenapp 6.5


I am very new to Citrix and we are launching Xenapp 6.5 across our company.  We have 14 remote sites and they all need to print.  Our main application has the printer function built in, so I don't have to worry about that, but I do have users who constantly want to print their email, word documents, etc.

I set up my remote site printers using the Printing Policy
1. I choose a session printer - a network printer attached to a site terminal server.
2. I choose that printer as a default printer
3. I turned off auto create
4. I pointed this printing policy to a particular AD group.

I set a policy up for each site.  The only one that will work for me is the site that shares the same subnet that I am sitting in.

I added myself to the various AD groups and sent a print job to the printer and nothing happened.

Am I totally off base here or what?
Who is Participating?
Ayman BakrConnect With a Mentor Senior ConsultantCommented:
I would like to know how did you point the policy to AD group.

At the same time, disable the "Automatically install in-box printer drivers" if you have it enabled as recommended in the following thread: http://forums.citrix.com/thread.jspa?threadID=305073&tstart=0

Also check this thread which might be somehow related to your issue: http://forums.citrix.com/thread.jspa?threadID=300455
Ayman BakrSenior ConsultantCommented:
Did you install the native print drivers of the session printers on the XenApp servers??
SalongeAuthor Commented:
Yes, I did.  There is basically only one since most sites use the same printer.
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In most environments, auto-created printers are used exclusively.  With auto-created printers, the printers that a user has mapped on the local device are then automatically created within the Citrix session, and the user thus perceives printing to be exactly the same.

If your users require connectivity to network printers, these too can be auto-created based on the configuration as a local printer.  Or, if you have thin clients or other device that can't map printers, you can configure the session printers policy to handle mapping printers.

Alternatively, consider the Citrix Universal Print Server: http://www.citrix.com/tv/#videos/5228
SalongeAuthor Commented:
The users will be using Thin Clients, so what you are saying is that I should change the policy to allow auto-creation of the printers?
Ayman BakrSenior ConsultantCommented:
What is meant is that you use session printers in the scenarios when your devices like Thin Clients cannot map the printers for auto-creation or in scenarios where you want to apply proximity printing.

If this is the situation in your case then session printers is the correct approach.
SalongeAuthor Commented:
Okay. Then why will it not print?
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