Solved

Exchange 2010 OWA Access Denied New User accounts

Posted on 2012-04-05
6
1,761 Views
Last Modified: 2012-04-10
All of our new user accounts within the last week are having intermittent issues with accessing it's mailbox. We have attempted deleting, both mailbox and user accounts with no luck. We have also created new users with different group policy associations, same result.

One forum suggested we should add capitol letters to the username on the OWA login screen, this surprisingly gave us intermittent results, as it would let us access the account, but only to fail about five attempts later.

We receive this error message:

"The Active Directory resource couldn't be accessed. This may be because the Active Directory object doesn't exist or the object has become corrupted, or because you don't have the correct permissions. "

If someone were to send the affected accounts an e-mail, the sender intermittently receives an "message undeliverable" e-mail, yet the affected account still receives original e-mail.

The sender receives this failure error:


Delivery has failed to these recipients or groups:

user@domain.com (user@domain.com)
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.


Please advise.
0
Comment
Question by:bmarkworth
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 7

Expert Comment

by:abdulalikhan
ID: 37813060
Are you using two HUB/CAS server. If yes, can you please check the logs of IIS and Message tracking and see which server is behaving abnormally. Also confirm if you have made any changes recently or patched machines (Windows/Exchange).
0
 
LVL 12

Expert Comment

by:Deepu Chowdary
ID: 37813080
Check the mailflow through testexchangeconnectivity.com once.
Are u using any 3rd party anti spam filtering service..?
0
 

Author Comment

by:bmarkworth
ID: 37813767
abdulalikhan:
     our setup is a single server environment.  IIS logs look clean.  On the updates front, Update Rollup 1 (KB2645995) was installed on 3.30.2012.  Might this be the issue?
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Accepted Solution

by:
bmarkworth earned 0 total points
ID: 37814245
We seem to have resolved this.  The issue was being triggered by File Replication Service errors between several of our DC's.  Event ID 13568 (journal wrap error) had occurred on 3 DC's.  Once we cleared this issue and FRS was recovered, this issues was resolved.
0
 
LVL 7

Expert Comment

by:abdulalikhan
ID: 37815059
Good that the issue has been resolved.
0
 

Author Closing Comment

by:bmarkworth
ID: 37826805
we fixed this on our own
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question