Solved

Offline Address Book not updating Outlook client

Posted on 2012-04-05
1
430 Views
Last Modified: 2012-04-10
Hello Experts,

I'm seeing an issue with our sole Offline Address Book where recent changes aren't being pushed to Outlook 2007/2010 clients.  As a test, I disabled a mailbox, "test user" (something I've been meaning to do anyway).  While in cached mode, I verified that I could see Test User in the GAL.  I then ran the following commands in EMS:

>Update-OfflineAddressBook -Identity "\Default Offline Address Book"

>Update-FileDistributionService <server> -Type OAB

I went back to Outlook 2010 and I can still see Test User in the GAL after waiting ~15 minutes.  I then (successfully) downloaded both a full copy of the OAB, and a copy of recent changes only...still see Test User.

I then configured my Outlook profile to use online mode and verified that Test User is not present in the GAL in online mode.  Went back to cached mode and Test User persists.

Our OabVirtualDirectory seems to be correct:

https://exchange.domain/OAB

Set to use web distribution:

>Get-OfflineAddressBook | fl WebDistributionEnabled,PublicFolderDistributionEnabled

WebDistributionEnabled          : True
PublicFolderDistributionEnabled : False

What am I missing here?
0
Comment
Question by:terminalb
1 Comment
 
LVL 5

Accepted Solution

by:
amenezes0617 earned 500 total points
ID: 37814396
I have this problem all the time. I usually delete the Offline Address Books folder in the following location:
C:\Users\username\AppData\Local\Microsoft\Outlook

Close Outlook, delete the folder, reopen outlook. It will then recreate it from the GAL.

For some reason Outlook isn't really downloading all the information...
This works for me.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question