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Offline Address Book not updating Outlook client

Posted on 2012-04-05
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Last Modified: 2012-04-10
Hello Experts,

I'm seeing an issue with our sole Offline Address Book where recent changes aren't being pushed to Outlook 2007/2010 clients.  As a test, I disabled a mailbox, "test user" (something I've been meaning to do anyway).  While in cached mode, I verified that I could see Test User in the GAL.  I then ran the following commands in EMS:

>Update-OfflineAddressBook -Identity "\Default Offline Address Book"

>Update-FileDistributionService <server> -Type OAB

I went back to Outlook 2010 and I can still see Test User in the GAL after waiting ~15 minutes.  I then (successfully) downloaded both a full copy of the OAB, and a copy of recent changes only...still see Test User.

I then configured my Outlook profile to use online mode and verified that Test User is not present in the GAL in online mode.  Went back to cached mode and Test User persists.

Our OabVirtualDirectory seems to be correct:

https://exchange.domain/OAB

Set to use web distribution:

>Get-OfflineAddressBook | fl WebDistributionEnabled,PublicFolderDistributionEnabled

WebDistributionEnabled          : True
PublicFolderDistributionEnabled : False

What am I missing here?
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Question by:terminalb
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amenezes0617 earned 2000 total points
ID: 37814396
I have this problem all the time. I usually delete the Offline Address Books folder in the following location:
C:\Users\username\AppData\Local\Microsoft\Outlook

Close Outlook, delete the folder, reopen outlook. It will then recreate it from the GAL.

For some reason Outlook isn't really downloading all the information...
This works for me.
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