Why two monitors Shift+Windows Key+Right or Left arrow no work?

On my Windows 7 machine I have two monitors.  It is very handy for me to be able to press the Shift key, along with the Windows Key and a right or left arrow key to make a window on one monitor jump to the other.

I have a client who has a similar setup, however, when he presses Shift+Windows Key + Right or left arrow, nothing happens.

Anyone have any idea what the problem and or solution is?
WoodrowAAsked:
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Run5kConnect With a Mentor Commented:
It may be prudent to have him step through that tutorial to ensure everything is configured properly.  For example, there a several hyperlinks within that guide to additional tutorials such as the one to actually turn Aero snap on/off:

How to Turn Aero Snap and Aero Shake On or Off in Windows 7
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Run5kCommented:
Just to double-check, does he actually have Aero enabled?  Here is a comprehensive tutorial that covers the essentials in order to ensure that he can use this capability:

How to Use Aero Snap to Snap a Window to a Screen Side in Windows 7
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WoodrowAAuthor Commented:
I don't know about his machine having Areo enabled, I don't think he does.  I don't believe he does.  But on my machine I deliberately don't have Aero enabled and things work fine.
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WoodrowAAuthor Commented:
Thank you
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