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Updated website content won't display on browsers within a network

Posted on 2012-04-05
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Last Modified: 2012-06-22
I can publish new html content to our GoDaddy hosting site.  And if I view it via LogMeIn from my home computer, I see the changes, but those same changes don't appear from within any computer on our network.

You can view the contect (correctly) internally if we use MegaProxy to hit the page.

In our situation, the correct content does show up, but normally the next day.

I tried clearing the cache on local machines - no luck.

I've flushed the dns servers, cleared the cache locally - and nothing works.

It seems that it must be something within the network (Win 2003 servers) that is not allowing pages to refresh and update with the new content.

HELP!
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Question by:rmattke
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37815819
somewhere something is caching the changes.

Is the site hosted on godaddy? or are they just your registrar?
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Author Comment

by:rmattke
ID: 37816535
Hosted on GoDaddy.  I've called the 5 times - and based on testing, it's caching somewhere on our network... but where?
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37816567
ISA server maybe.. is this a publicly viewable website, if so could you share the url?
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Author Comment

by:rmattke
ID: 37816838
http://www.signresource.net/OldWebSite/enterprise/polemount/polesigns.htm
<Admin Edit>
<Admin Edit>

The top item on your end probably shows the correct (and recently updated) price of $2295.  But on my end (from our network) is shows the old price of $1982.

I've flushed the dns on all three dns servers, I've also cleared cache on all three, and verified that the Baraccuda device we have isn't caching a copy of the html either.

Yet I still can't view the update...!??
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37816886
Yes that is exactly what is showing.. 2295  (I've requested that the moderator delete the UN/PW,
Try another browser here is the link for firefox portable
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Author Comment

by:rmattke
ID: 37816925
I tried it using an iPad and your Firefox portable - with the same (old) information being displayed.

I just don't understand what is blocking internal browsers from updating...  And when I've cleared the cache on my local machine and each dns server - where it's being cached...   Ideas??
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LVL 79

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 37816964
ok now  we know for sure that it it a network problem.. try changing your dns to 208.67.222.222 and 208.67.220.220 temporarily in your adapter settings and retry ..
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37816973
you might want to try http://50.63.81.1/

try a tracert from your computer to the website and check everything you can to where it leaves your organization.

C:\Users\David Johnson>tracert signresource.net

Tracing route to signresource.net [50.63.81.1]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  router [192.168.1.1]
  2    <1 ms    <1 ms    <1 ms  mrouter [192.168.0.1]

  3    14 ms    17 ms    10 ms  10.140.0.1
  4    21 ms    26 ms    11 ms  dx5n8-to-core-main.mountaincable.net [24.102.5.7
5]
  5    14 ms    44 ms    11 ms  66.163.78.97
  6    16 ms    36 ms    19 ms  rc2fs-ge0-0-0.mt.shawcable.net [66.163.66.98]
  7    41 ms    36 ms    37 ms  rc1ec-tge0-8-2-0.il.shawcable.net [66.163.77.122
]
  8    30 ms    33 ms    28 ms  rc2ec-tge0-1-2-0.il.shawcable.net [66.163.65.54]

  9    29 ms    30 ms    29 ms  eqix-ch.godaddy.com [206.223.119.141]
 10     *        *        *     Request timed out.
 11    77 ms    73 ms    75 ms  ip-184-168-0-86.ip.secureserver.net [184.168.0.8
6]
 12    80 ms    71 ms    73 ms  te0-0-0-7.trmc0215-01.ars.mgmt.phx3.gdg [184.168
.0.85]
 13    73 ms    91 ms    80 ms  be100.125.trmd0215-01.ars.mgmt.phx3.gdg [216.69.
188.30]
 14    77 ms    76 ms    73 ms  lbmb1104-04.ars.mgmt.phx3.gdg [97.74.255.133]
 15    86 ms    77 ms    76 ms  lbma1105-07.ars.mgmt.phx3.gdg [97.74.253.220]
 16    73 ms    76 ms    82 ms  p3nlhg378c1378.shr.prod.phx3.secureserver.net [5
0.63.81.1]

Trace complete.
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Author Comment

by:rmattke
ID: 37816997
Ahhh - it appears that our ISP may be the issue.  It hits their server, then bounces to our OLD hosting provider...   Calling the ISP now.  Will update.

Thanks for your help!!
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Author Comment

by:rmattke
ID: 37817041
]Here's the tracert (attached).

I'm waiting for a call-back from PaeTec support.
Capture.PNG
0
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37817544
as a check do the dns change that I suggested. it might be your local dns server that has the outdated information.
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Author Closing Comment

by:rmattke
ID: 37827654
Coming in as the new IT Admin - I didn't consider that the previous Admin had hard coded an IP on our DNS servers internally...  Duh.

Thanks for your help!
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