Solved

Updated website content won't display on browsers within a network

Posted on 2012-04-05
13
365 Views
Last Modified: 2012-06-22
I can publish new html content to our GoDaddy hosting site.  And if I view it via LogMeIn from my home computer, I see the changes, but those same changes don't appear from within any computer on our network.

You can view the contect (correctly) internally if we use MegaProxy to hit the page.

In our situation, the correct content does show up, but normally the next day.

I tried clearing the cache on local machines - no luck.

I've flushed the dns servers, cleared the cache locally - and nothing works.

It seems that it must be something within the network (Win 2003 servers) that is not allowing pages to refresh and update with the new content.

HELP!
0
Comment
Question by:rmattke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 6
13 Comments
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 37815819
somewhere something is caching the changes.

Is the site hosted on godaddy? or are they just your registrar?
0
 

Author Comment

by:rmattke
ID: 37816535
Hosted on GoDaddy.  I've called the 5 times - and based on testing, it's caching somewhere on our network... but where?
0
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 37816567
ISA server maybe.. is this a publicly viewable website, if so could you share the url?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:rmattke
ID: 37816838
http://www.signresource.net/OldWebSite/enterprise/polemount/polesigns.htm
<Admin Edit>
<Admin Edit>

The top item on your end probably shows the correct (and recently updated) price of $2295.  But on my end (from our network) is shows the old price of $1982.

I've flushed the dns on all three dns servers, I've also cleared cache on all three, and verified that the Baraccuda device we have isn't caching a copy of the html either.

Yet I still can't view the update...!??
0
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 37816886
Yes that is exactly what is showing.. 2295  (I've requested that the moderator delete the UN/PW,
Try another browser here is the link for firefox portable
0
 

Author Comment

by:rmattke
ID: 37816925
I tried it using an iPad and your Firefox portable - with the same (old) information being displayed.

I just don't understand what is blocking internal browsers from updating...  And when I've cleared the cache on my local machine and each dns server - where it's being cached...   Ideas??
0
 
LVL 81

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 37816964
ok now  we know for sure that it it a network problem.. try changing your dns to 208.67.222.222 and 208.67.220.220 temporarily in your adapter settings and retry ..
0
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 37816973
you might want to try http://50.63.81.1/

try a tracert from your computer to the website and check everything you can to where it leaves your organization.

C:\Users\David Johnson>tracert signresource.net

Tracing route to signresource.net [50.63.81.1]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  router [192.168.1.1]
  2    <1 ms    <1 ms    <1 ms  mrouter [192.168.0.1]

  3    14 ms    17 ms    10 ms  10.140.0.1
  4    21 ms    26 ms    11 ms  dx5n8-to-core-main.mountaincable.net [24.102.5.7
5]
  5    14 ms    44 ms    11 ms  66.163.78.97
  6    16 ms    36 ms    19 ms  rc2fs-ge0-0-0.mt.shawcable.net [66.163.66.98]
  7    41 ms    36 ms    37 ms  rc1ec-tge0-8-2-0.il.shawcable.net [66.163.77.122
]
  8    30 ms    33 ms    28 ms  rc2ec-tge0-1-2-0.il.shawcable.net [66.163.65.54]

  9    29 ms    30 ms    29 ms  eqix-ch.godaddy.com [206.223.119.141]
 10     *        *        *     Request timed out.
 11    77 ms    73 ms    75 ms  ip-184-168-0-86.ip.secureserver.net [184.168.0.8
6]
 12    80 ms    71 ms    73 ms  te0-0-0-7.trmc0215-01.ars.mgmt.phx3.gdg [184.168
.0.85]
 13    73 ms    91 ms    80 ms  be100.125.trmd0215-01.ars.mgmt.phx3.gdg [216.69.
188.30]
 14    77 ms    76 ms    73 ms  lbmb1104-04.ars.mgmt.phx3.gdg [97.74.255.133]
 15    86 ms    77 ms    76 ms  lbma1105-07.ars.mgmt.phx3.gdg [97.74.253.220]
 16    73 ms    76 ms    82 ms  p3nlhg378c1378.shr.prod.phx3.secureserver.net [5
0.63.81.1]

Trace complete.
0
 

Author Comment

by:rmattke
ID: 37816997
Ahhh - it appears that our ISP may be the issue.  It hits their server, then bounces to our OLD hosting provider...   Calling the ISP now.  Will update.

Thanks for your help!!
0
 

Author Comment

by:rmattke
ID: 37817041
]Here's the tracert (attached).

I'm waiting for a call-back from PaeTec support.
Capture.PNG
0
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 37817544
as a check do the dns change that I suggested. it might be your local dns server that has the outdated information.
0
 

Author Closing Comment

by:rmattke
ID: 37827654
Coming in as the new IT Admin - I didn't consider that the previous Admin had hard coded an IP on our DNS servers internally...  Duh.

Thanks for your help!
0

Featured Post

How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Prologue It is often required to host multiple websites on a single instance of IIS, mostly in development environments instead of on production servers. I am sure it is not much a preferred solution on production servers but this is at least a pos…
As tax season makes its return, so does the increase in cyber crime and tax refund phishing that comes with it

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question