Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Printers keep disappearing??

Posted on 2012-04-05
5
Medium Priority
?
729 Views
Last Modified: 2012-04-09
Hi Experts,

 I have a windows 7 computer and I have 2 network printers installed. As of today they keep disappearing?? Sometimes I reboot and they appear then when I'm on the Internet and want to print something they are gone!??
0
Comment
Question by:frankbustos
  • 2
  • 2
5 Comments
 

Author Comment

by:frankbustos
ID: 37814417
Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or the machine.

I do this and I get the same results. Help
0
 
LVL 28

Accepted Solution

by:
Run5k earned 2000 total points
ID: 37814429
First of all, it may be a good idea to ensure that you have the latest drivers for those printers.

Also, you may want to manually clear your print queue:

1. Open a command prompt with full admin privileges:  click on the Start button, enter cmd in the Search field, right-click on the command prompt icon and select Run as administrator

2. Within the command prompt enter net stop spooler

3. Use Windows Explorer to navigate to %systemdrive%\Windows\System32\spool\printers\ and delete all of the files within that folder

4. Return to your elevated command prompt and enter net start spooler
0
 
LVL 26

Expert Comment

by:pony10us
ID: 37814445
While you are doing what Run5k suggests you may also want to check for duplicate print drivers:

Go to "Adminitrative tools" in Control Panel and then to "Print Management".  

Check under drivers and remove all duplicate drivers. (If you are unable to remove a driver check to see that no print jobs are waiting to execute and remove them.)

Restart the spooler service under Sevices. (or use the commands from Run5k to start/stop the service)
0
 

Author Closing Comment

by:frankbustos
ID: 37825192
that did it! thanks!
0
 
LVL 28

Expert Comment

by:Run5k
ID: 37825276
Glad to help!
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses
Course of the Month12 days, 14 hours left to enroll

971 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question