Solved

Citrix Client Engine has stopped working

Posted on 2012-04-05
4
7,149 Views
Last Modified: 2013-01-29
I'm receiving the following error message everytime I try and work on PowerChart which is a Electronic Medical Records hosted product from Cerner.

Error message "Citrix Client Engine has stopped working"
Hardware - Motion Computing Tablet J3500
OS - Windows 7 Professional SP1 32-bit
Citrix Xenapp Software - Citrix Online Plugin Web 12.1.44
IE - Internet Explorer 8.0.7601.17514

I am able to logon to PowerChart but after about 30 seconds the error message pops up.
0
Comment
Question by:Lyonene
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 23

Assisted Solution

by:Ayman Bakr
Ayman Bakr earned 100 total points
ID: 37814933
This error points to a printer driver crashing.

Have you checked the event viewer for any errors - most probably you will find a print spooler error.
0
 
LVL 19

Accepted Solution

by:
basraj earned 400 total points
ID: 37815062
If this happens only a particular machine and not on others, and if reinstallation of citrix client doesn't fix, then remove third party printers from devices and printers section on windows local client machine or stop the printer spooler on the local client machine and check. This prevents autocreation of client printers, so it can fix the problem.. Have seen similar errors in the past.
0
 

Author Closing Comment

by:Lyonene
ID: 37817674
Thank you.  Uninstalling the printers and print spooler fixed the problem.
0
 

Expert Comment

by:mmshaner
ID: 38831398
After reading the first two posts, all I had to ask the user (a manager at a remote site) to do was close ALL apps, CTX-based or local, and then restart the print spooler. He was back in business without even rebooting the box. Understandably, users are impressed by precision fixes.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix policies are the most efficient method to configure and tune XenDesktop environments, allowing organizations to control connection, security and bandwidth settings based on various combinations of users, devices or connection types.  Citrix …
OfficeMate Freezes on login or does not load after login credentials are input.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question