Citrix Client Engine has stopped working

I'm receiving the following error message everytime I try and work on PowerChart which is a Electronic Medical Records hosted product from Cerner.

Error message "Citrix Client Engine has stopped working"
Hardware - Motion Computing Tablet J3500
OS - Windows 7 Professional SP1 32-bit
Citrix Xenapp Software - Citrix Online Plugin Web 12.1.44
IE - Internet Explorer 8.0.7601.17514

I am able to logon to PowerChart but after about 30 seconds the error message pops up.
LyoneneAsked:
Who is Participating?
 
basrajCommented:
If this happens only a particular machine and not on others, and if reinstallation of citrix client doesn't fix, then remove third party printers from devices and printers section on windows local client machine or stop the printer spooler on the local client machine and check. This prevents autocreation of client printers, so it can fix the problem.. Have seen similar errors in the past.
0
 
Ayman BakrSenior ConsultantCommented:
This error points to a printer driver crashing.

Have you checked the event viewer for any errors - most probably you will find a print spooler error.
0
 
LyoneneAuthor Commented:
Thank you.  Uninstalling the printers and print spooler fixed the problem.
0
 
mmshanerCommented:
After reading the first two posts, all I had to ask the user (a manager at a remote site) to do was close ALL apps, CTX-based or local, and then restart the print spooler. He was back in business without even rebooting the box. Understandably, users are impressed by precision fixes.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.