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ASA dropping traffic

Posted on 2012-04-06
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Last Modified: 2012-08-13
I have a Cisco ASA.  it's been up and running for years.  all of a sudden we are havng problems.  

I've replaced the ASA, upgrade the OS and been on the phone with Cisco 10 times.  

I had our ISP's cable modem replaced and I replaced all of the cords.  

We have 2 ISP's.  Our backup ISP does not drop traffic at all.

Our main ISP will radomly drop traffic.  It drops traffic about every 15-20 minutes, sometimes sooner and sometimes it's longer.  

Doing a continuous ping to the ASA interface it will time out for about 15 seconds (5 pings time out) then it is back up again.  

I can't figure out what is wrong and neither can Cisco.  Is there a licensing issue?  Something on the firewall that's blocking the traffic after a threshold is met?
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Question by:mschirad
5 Comments
 
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Expert Comment

by:Rick Hobbs
ID: 37819732
I think you answered your own question.  One ISP link works fine, the other doesn't.  Has to be the ISP link. Any possibility the one you are having problems with is cable?  If so, you might want to try adjusting your mtu down a little.
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LVL 17

Expert Comment

by:surbabu140977
ID: 37823960
You have been on phone with Cisco 10 times and still haven't slammed your ISP1 once?

Your ISP2 is working fine and ISP1 is dropping packets, what are you doing with Cisco TAC?

Pick up the phone and give your ISP1 some hard life. Your problem should be solved.

:)

Forget the ASA for the time being.

Grab a laptop, attach the laptop at the back of the isp1 modem and do the ping. If it still drops packet, you know whom to blame.

Best,
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Accepted Solution

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mschirad earned 0 total points
ID: 37827393
The first thing I did was call ISP 1 before I even talked to Cisco.  I had them replace the cable modem right away.

I had Cisco send me a replacement ASA.  Problem solved.
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LVL 5

Expert Comment

by:Feroz Ahmed
ID: 37828205
Hi,

You can try configuring on your ASA with below command and check for ASA configuration :

ASA(Config)#debug icmp trace (it will give you details of traffic drop on every instance and why is it dropping.


Try command as below :

ASA(config)#sh asp drop.

there could be some hardware problem too,check your cable connection between ASA firewall and ISP try climping cable in correct sequence as these are 2 dissimilar devices the cable connectivity should be straight cabling.
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Author Closing Comment

by:mschirad
ID: 37847947
The replacement was the fix.
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