Link to home
Start Free TrialLog in
Avatar of thunder88
thunder88Flag for United States of America

asked on

Outlook 2010

One of my user is having trouble  with outlook 2010,

every time he click on outlook 2010 shortcut it open 2 instance of outlook, I already tried following steps to fix the problem but to no avail,

I deleted the shortcut and recreated it, repair MS office, updated to SP1, tried to open with a SAFE SWICH, SAME RESULT.

I read somewhere to add the switch RECYCLE in the Outlook shortcut but the TARGET  is grey and can't edit it even I am logged in as Administrator.

Any help will be highly appreciated.
Avatar of Geodash
Geodash
Flag of United States of America image

Is the client XP or W7?
Avatar of thunder88

ASKER

sorry about that its Windows 7 64Bit but Office 2010 is 32 Bit
Does outlook only launch when you click the icon and it opens twice. Or is it launching when logging in to the PC automatically?
ASKER CERTIFIED SOLUTION
Avatar of Geodash
Geodash
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
it doesn't launch at startup, it open twice when clicking the shortcut, I also check the processor to see if the outlook is running before I acutally click the shortcut but it wasn't
Wen,

I tried that but it didn't work for me I opened outlook closed one window hard shutdown, start machine and again it open twice. :(
Just basic troubleshooting is what I am doing - don't be offended -

1. Are you double-clicking on a shortcut in the Quick Launch bar? If so, those
are single click items.

2. It wont let you edit the shortcut to change the target to include the /recycle parameter?
I just clicked once at the task bar, I even tried from command line. and yes that is correct when I right click the outlook shortcut, clicked on shortcut tab and I wanted to add the /recycle switch but can't its grayed
outlookshortcut.JPG
go to the location of the program and right click the exe and create a new shortcut (say send to > desktop(create shortcut))

the location should be C:\Program Files (x86)\Microsoft Office\Office14\outlook.exe

Do not delete your original shortcut. See if you can edit the newly created shortcut. I just tested and have the same thing on my test box, I created the new shortcut from the PATH and I was able to add the /recycle switch to it.
See with the new shortcut following what I just did , you can edit it - look at screenshot
Outlook-test.JPG
Thanks, but I can't edit the target even if I am logged in as admin its grayed, anything you can think of I am missing to edit it.
according to your picture - you are attempting to edit the original icon, not the shortcut that I just posted. See the difference in the target line by creating a second shortcut as I did?

The original shortcut says - (grayed out on left) - Microsoft Office Professional Plus 2010 - my new shortcut has the PATH (right side). Look at my screen shot, left original icon with properties, right my created shortcut that can now be edited with /recycle on it -
capture-outlookx2.JPG
I just created the shortcut and edited it with a recycle switch but still same result.... this is killing me :)... anything else you can think of .
Did you also try Start=>run => outlook.
yea I did that with outlook.exe /safe and outlook.exe /recycle. same result.
I tried wen idea again to hard shutdown computer agian and this time it worked
Oh good! So there was something WEIR  stuck in the cache or something.
I don't know how could this solution fix the problem but hey it worked for me :)