Windows 7 64-bit Active X in IE9

I have a new laptop running Windows 7 64-bit with IE9.  I'm  trying to connect to a customer VPN.  The VPN is through a Sonicwall.  It asks me to install [1]XTSAC[1].cab.  I answer yes it looks like it is starting then just quits and sits there with no message.

I am also running Firefox 11.0 and can connect without any problems.

The extensions in Firefox show Java Console 6.0.31.
The Toolbars and Extensions in IE9 show Java Plug-In 2 SSV Helper version

Under the Uninstall Programs of Control Panel it shows:
Jave 6 Update 27 (64-bit)
Java 6 Update 31

Any suggestions other than don't use IE9 would be greatly appreciated.

Dan Kaib
Dan KaibAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Reset IE9 back to complete defaults and delete the cache. When you launch IE9 after, right click and launch as Admin. Manually update Java - go to, download newest version. Close all browsers, install it. then try again
So far, I have had horrible experience with IE9 - I accidentally pushed it to all clients through WSUS - complaints since. Of the clients I have rolled back to IE8 - no issues. But I think if you reset it, install manually and delete cache, you should be ok.
I had a similar problem, so i did uninstall-reinstall of the VPN software. It worked. Give it a try. (I had COX)

I don't think it's a java problem. But for the sakes type java at the cmd prompt, if it's installed fine you shouldn't be getting an error.
Check Out How Miercom Evaluates Wi-Fi Security!

It's not just about Wi-Fi connectivity anymore. A wireless security breach can cost your business large amounts of time, trouble, and expense. Plus, hear first-hand from Miercom on how WatchGuard's Wi-Fi security stacks up against the competition plus a LIVE demo!

Geodash, what type of complaints?  We have had IE9 running on several hundred Windows 7 Enterprise workstations during our preliminary implementation, and have heard essentially no complaints at all.  If it's configured properly from the very beginning, there may initially be a small learning curve but it is definitely faster and more secure than IE8.  If you "accidentally pushed it to all clients through WSUS" with a default configuration, that was quite possibly the major contributing factor towards any subsequent problems.
The same stuff you are saying - constant ActiveX errors - globally. But it may be the environment as well. I just know my users were far happier with IE8. Maybe they just don't like change!! :-) But its slowly being procedurally rolled out now instead of a global push by a JR Admin to update 500 PC's - that wasn't fun!
Geodash, it sounds like your team has a good handle on things now.

Ultimately, if you implement IE9 with a customized install (including an ideal set of domain group policies pertaining to ActiveX, amongst other things), ensuring that your end-users receive a bit of training regarding the new features and fair warning about the impending upgrade, things will typically go rather smoothly.
Make sure you are NOT running the 64-bit version of IE. 64-bit machines default to 32-bit IE because of plug-in compatibility - the issue you mention could be the attempt to install 32-bit OCX's while running 64-bit IE.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Dan KaibAuthor Commented:
Everyone thanks for your replies.
Where I stand now is from Geodash, it's not letting me reset IE.  It keeps telling me close all windows programs. I have closed everything possible. This is in IE9 64-bit.  Downloaded and installed latest version of Java no difference.

CSI-Windows_com I did not realize there were 2 versions of IE on the system.  I was able to connect to the VPN through the 32-bit version by adding to the Trusted Sites and checking the Enable Protected Mode box.    My default browser is Firefox but IE9 64-bit is pinned to the taskbar and that is what I was using.  I just noticed in Internet Options that  IE 64-bit cannot be the default browser.

Should IE9 64-bit work with sonicwall?
Scodhk, probably not.  While the 64-bit version of IE9 is faster, it also encounters compatibility problems with add-ons, outside applications, etc.  That's precisely why Windows won't let you set it as the default browser.  The bottom line is that unless you specifically have a compelling need to use the 64-bit version of IE9, you should stick to the 32-bit version.
Dan KaibAuthor Commented:
Thanks Run5k, I'll quit banging my head against the wall.

Thanks to everyone who replied..
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.