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Windows 7 64-bit Active X in IE9

I have a new laptop running Windows 7 64-bit with IE9. I'm trying to connect to a customer VPN. The VPN is through a Sonicwall. It asks me to install [1]XTSAC[1].cab. I answer yes it looks like it is starting then just quits and sits there with no message.

I am also running Firefox 11.0 and can connect without any problems.

The extensions in Firefox show Java Console 6.0.31.
The Toolbars and Extensions in IE9 show Java Plug-In 2 SSV Helper version 6.0.270.7.

Under the Uninstall Programs of Control Panel it shows:
Jave 6 Update 27 (64-bit)
Java 6 Update 31

Any suggestions other than don't use IE9 would be greatly appreciated.

TIA,
Dan Kaib

SOLUTION

Geodash

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Geodash

So far, I have had horrible experience with IE9 - I accidentally pushed it to all clients through WSUS - complaints since. Of the clients I have rolled back to IE8 - no issues. But I think if you reset it, install manually and delete cache, you should be ok.

patrvic

I had a similar problem, so i did uninstall-reinstall of the VPN software. It worked. Give it a try. (I had COX)

I don't think it's a java problem. But for the sakes type java at the cmd prompt, if it's installed fine you shouldn't be getting an error.

Run5k

Geodash, what type of complaints? We have had IE9 running on several hundred Windows 7 Enterprise workstations during our preliminary implementation, and have heard essentially no complaints at all. If it's configured properly from the very beginning, there may initially be a small learning curve but it is definitely faster and more secure than IE8. If you "accidentally pushed it to all clients through WSUS" with a default configuration, that was quite possibly the major contributing factor towards any subsequent problems.

Geodash

The same stuff you are saying - constant ActiveX errors - globally. But it may be the environment as well. I just know my users were far happier with IE8. Maybe they just don't like change!! :-) But its slowly being procedurally rolled out now instead of a global push by a JR Admin to update 500 PC's - that wasn't fun!

Run5k

Geodash, it sounds like your team has a good handle on things now.

Ultimately, if you implement IE9 with a customized install (including an ideal set of domain group policies pertaining to ActiveX, amongst other things), ensuring that your end-users receive a bit of training regarding the new features and fair warning about the impending upgrade, things will typically go rather smoothly.

ASKER CERTIFIED SOLUTION

CSI-Windows_com

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Dan Kaib

ASKER

Everyone thanks for your replies.
Where I stand now is from Geodash, it's not letting me reset IE. It keeps telling me close all windows programs. I have closed everything possible. This is in IE9 64-bit. Downloaded and installed latest version of Java no difference.

CSI-Windows_com I did not realize there were 2 versions of IE on the system. I was able to connect to the VPN through the 32-bit version by adding https://sslvpn.sonicwall.com to the Trusted Sites and checking the Enable Protected Mode box. My default browser is Firefox but IE9 64-bit is pinned to the taskbar and that is what I was using. I just noticed in Internet Options that IE 64-bit cannot be the default browser.

Should IE9 64-bit work with sonicwall?

SOLUTION

Run5k

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Dan Kaib

ASKER

Thanks Run5k, I'll quit banging my head against the wall.

Thanks to everyone who replied..