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Messages missing from Outlook 2010, but are there in OWA

Posted on 2012-04-06
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Last Modified: 2012-04-06
1. I am using Outlook 2010 client that points to a Hosted Exchange server.

2. I see about a 1000 email for a user in OWA.  OWA works fine in all respects.

3. I synced the Outlook 2010 on this user's machine, and about the last 170 days of emails did NOT show up in Outlook 2010 on the user's machine!

4. Deleted the Outlook profile on the user's machine and re-did the sync of Outlook 2010.

5. EXACT same problem: last 170 days of email do not appear in Outlook 2010.

Ideas?
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Question by:jmohsin
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LVL 17

Expert Comment

by:Anuroopsundd
ID: 37816275
Close outlook.
Delete the OST file.

Remove the cache mode
start outlook.
wait for few minutes so that outlook show the mails.
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LVL 17

Expert Comment

by:Anuroopsundd
ID: 37816285
Also click on Inbox.

click on View tab..
Click on Change View
Select Compact...  It may be user has changed view and all mails are not showing.
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Author Comment

by:jmohsin
ID: 37816698
1. How do I delete the OST file?
2. How do I remove the cache mode?

I am using Outlook 2010 and am a novice user.
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Accepted Solution

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Anuroopsundd earned 2000 total points
ID: 37816725
Make sure outlook is not open when working on below.
just delete ost file.. not pst  .....

1.Delete ost file --
   http://www.ostfile.com/ost-file-location.html
2. Disable Cache mode
http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx
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