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Emails going to a wrong mailbox

Posted on 2012-04-06
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Last Modified: 2012-08-14
Hi all, We had a situation where our CEO was receiving other user's emails for few hours and it stopped.

Has anyone seen anything like this?  What could cause it?

We have Exchange 2007 sp3, Outlook 2010 clients.
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Question by:annayeg
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14 Comments
 
LVL 9

Expert Comment

by:Geodash
ID: 37816509
Any forwarding rules from the mailbox she is receiving them from?
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LVL 1

Author Comment

by:annayeg
ID: 37816529
no forwarding rules.
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LVL 1

Author Comment

by:annayeg
ID: 37816743
So now, it seems like he was getting only one persons emails.
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LVL 9

Expert Comment

by:Geodash
ID: 37816748
Look at the persons email she was receiving, see if there are on OOO's (Out Of Office) on it or anything set that could have been accidentally tuned on for that time.
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LVL 9

Expert Comment

by:Geodash
ID: 37816751
Unless this is set in the EMC to forward emails, the only other way I know is that a rule or OOO was set.
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LVL 4

Expert Comment

by:patrvic
ID: 37816774
What do you mean by receiving other user's emails?
Mails addressed to others? May be he was in a group to which the mail was sent!...
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LVL 17

Expert Comment

by:WORKS2011
ID: 37817607
What does message tracking tell you? Should be able to determine how the email was routed to the CEO or the user that sent to the CEO, tack this as well.
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Author Comment

by:annayeg
ID: 37817748
The user who's email was sent had the OOO set with incorrect dates.  That seems to be the timeline when the emails started to go in to CEO's mailbox.  When the OOO was corrected again that's when it stopped.
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LVL 17

Expert Comment

by:WORKS2011
ID: 37817772
Wouldn't the ooo identify itself as out of office, how was it confused and miunderstood an email was supposedly coming from another user? Just curious.
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LVL 9

Expert Comment

by:Geodash
ID: 37823782
It was the OOO sending the email. I believe, OOO will only send one notification of the person being OOO during the span of the OOO. I don't remember if this is true or if the user has the option to set it. It sounds like the user inadvertently had them forwarded via the OOO.
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Accepted Solution

by:
annayeg earned 0 total points
ID: 37939530
Resolved.  Nothing to do with technology
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LVL 4

Expert Comment

by:patrvic
ID: 37939542
Please elaborate your solution.
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LVL 4

Expert Comment

by:patrvic
ID: 37941032
I got that.
As for the solution...to err is human then.
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Author Closing Comment

by:annayeg
ID: 37960027
It was not a technical issue.
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