Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 404
  • Last Modified:

Random network (gateway) disconnect

Have one user that just started getting disconnected from the internet once or twice a day. While disconnected the computer can access the server along with pinging it but can't ping the gateway. No one else is having the disconnect.
I have changed the network cable on the pc side and the switch side and also changed the port that the computer plugs into.
I have ipconfig /release, /flushdns, /registerdns
There is no event log from the time period that this happens.
My only other option to test is to install a new NIC card and see if it happens on that.
0
calitech
Asked:
calitech
3 Solutions
 
DLeaverCommented:
What is the model of your router?

Try the following from an elevated command line

cd\

netsh int ip reset reset.log

Then restart the PC
0
 
Robert SchuttSoftware EngineerCommented:
We've seen this at our company. I'm not a system or network engineer but thought I might share: we compared 2 computers' settings and found that the network card driver (RealTEK) had been updated and on the system that didn't have the problem, it was not. So we did a rollback of the driver and it was solved.
0
 
masnrockCommented:
Reset the TCP/IP stack as Dleaver already mentioned. Also check the power management settings on the NIC card. Any patterns to when they are getting disconnected?
0
 
calitechAuthor Commented:
I did the reset IP stack and also the NIC did have a power management setting enabled so I disabled it. I will wait to see what happens today or tomorrow with the user.
0
 
calitechAuthor Commented:
did everything and also updated the driver instead of rolling it back and no more disconnects.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

What Kind of Coding Program is Right for You?

There are many ways to learn to code these days. From coding bootcamps like Flatiron School to online courses to totally free beginner resources. The best way to learn to code depends on many factors, but the most important one is you. See what course is best for you.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now