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Phone keeps saying wrong password, Sync not working

Posted on 2012-04-06
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Last Modified: 2012-04-06
Running Exchange 2010 with all patches.  We have over 25 phones currently working just fine, however, there are 2 email accounts/phones we can't get setup.  They used to work, nothing has changed, now suddenly those two phones no longer work.

I removed and tried to add the accounts and get "can't verify account, username & Password are incorrect".  They however are not, their accounts work just fine with everything but the phones.  We even tried adding these two accounts on several different phones with different OS's.

I have looked into their account on Exchange and can't find anything different from other accounts.  I tried disabling and re-enabling the Mobile Active sync on those mailboxes, but no go.

These phones had been working for months just fine...
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Question by:MushroomStamp
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6 Comments
 

Author Comment

by:MushroomStamp
ID: 37816869
PS. We are able to setup the phone with other email accounts... just not the one we want
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37816892
Are there any Application Event Log Errors relating to the accounts you are having problems syncing?
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Author Comment

by:MushroomStamp
ID: 37817032
Nope
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Author Comment

by:MushroomStamp
ID: 37817040
Actually.. I just found one... this is what it says..

Exchange ActiveSync doesn't have sufficient permissions to create the "CN=Matt Torres,OU=Employees,OU=People,DC=si,DC=wp" container under Active Directory user "Active Directory operation failed on DC1.si.wp. This error is not retriable. Additional information: Access is denied.
Active directory response: 00000005: SecErr: DSID-031521D0, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
".
Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type "msExchangeActiveSyncDevices" and doesn't have any deny permissions that block such operations.

Details:%3
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 37817353
Okay - please have a read of my article and check the Inherited permissions / group membership:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

If that doesn't work - there is always Plan B!
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Author Closing Comment

by:MushroomStamp
ID: 37817464
THANKS!!
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