Solved

Customized Outlook Install Always Defaulting back to original Exchange Server

Posted on 2012-04-06
6
350 Views
Last Modified: 2012-04-25
We are migrating to a new domain and new Exchange server.  Our PCs are built from a customized Office installation that forces Outlook to connect directly to a specific Exchange server.  We are trying to connect users to a different, new Exchange server.

We have tried creating an Outlook .prf file that points the user to the new server, but this doesn't work.  It always defaults back to the original server.

We've compiled a new MSP file which points to the new server, and this works perfectly for new users, but does not over-write existing users.  If we delete the existing user's Windows profile and have them login and recreate the profile when they open Outlook it uses the new MSP file and connects to the new server.

In the original profile we have also tried deleting the Outlook profiles and re-creating from scratch.  They always are forced to the old server.

The old server is Exchange 2003 and has no autodiscover records configured and we have done all the testing we could to rule out DNS issues.  It is definitely coming from the Office install / customization.

Anyone know how to force-overwrite this?  We have a case opened with Microsoft and we are awaiting a response but I was hoping someone on here may have some ideas.
0
Comment
Question by:Larry Larmeu
  • 4
  • 2
6 Comments
 
LVL 13

Expert Comment

by:Felix Leven
ID: 37817111
If the custom Office installation points to a CNAME in dns like EXCHANGE.yourdomain.com you can redirect the CNAME to the new server in DNS.
0
 
LVL 10

Author Comment

by:Larry Larmeu
ID: 37817120
It points to an A record, but that Exchange server is still existing and acting so we cannot do that because others need to access that server.
0
 
LVL 13

Expert Comment

by:Felix Leven
ID: 37817146
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 10

Author Comment

by:Larry Larmeu
ID: 37817227
Just tried that, doesn't appear to be working.  I do see that that is for Outlook 2003 and we are running Outlook 2007.
0
 
LVL 10

Accepted Solution

by:
Larry Larmeu earned 0 total points
ID: 37873316
Turned out to be a key that was in a GPO that set the following:

"HKCU\Software\Microsoft\Exchange\Exchange Provider" /v "DS Server" /t REG_SZ /d [server] /f

It overrides autodiscover and Office Customization Tool and queries a Global Catalog server for the Exchange provider.
0
 
LVL 10

Author Closing Comment

by:Larry Larmeu
ID: 37890934
Found it myself
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question