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iTunes Secure link to iTunes Store failed

Posted on 2012-04-06
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Last Modified: 2012-04-13
My iTunes having the "Secure link to iTunes Store failed" error.

iTunes
I tried reset my Internet Explorer
Disable Kaspersky AntiVirus 2012
Use "netsh winsock reset"

I read many forums and tried to fix the Certificate, reset Network, etc.

but still unable to solve the error.
Anyone can help?
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Question by:mawingho
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Expert Comment

by:John Hurst
ID: 37817433
Click on Next and look through the resulting log that is produced.

a) Check the IE is not set to use a Proxy (IE, Tools, Internet Options, Connection, LAN settings. All settings there should be unchecked.

b) Make sure Windows Firewall is off, since you have Kaspersky.

c) I have seen other posts about Kasperky, so try (temporarily) uninstalling it to see if that helps.

d) Perhaps you need to uninstall/reinstall iTunes.

.... Thinkpads_User
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Author Comment

by:mawingho
ID: 37817446
is it Kaspersky setting problem?
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LVL 93

Expert Comment

by:John Hurst
ID: 37817457
Try this link with the same issue about iTunes. Apparently it was solved down near the bottom.

http://forum.kaspersky.com/lofiversion/index.php/t38504.html

"I just tried it again but added ituneshelper.exe as the trusted application and it worked! YAY!"

I do not use Kaspersky, but I do use iTunes.

.... Thinkpads_User
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Author Comment

by:mawingho
ID: 37817471
do you mean adding ituneshelper.exe to Windows Firewall?
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Author Comment

by:mawingho
ID: 37817472
I think most likely is my Windows networking problems, coz I got Kaspersky completed disabled and exit.
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Expert Comment

by:John Hurst
ID: 37817493
Look at this link for netsh

http://support.microsoft.com/kb/299357

There are more parameters than you have used, so it may not have worked for you. Also, see if you can find the link for your particular operating system (you did not say) because there is a FixIt application you can download and run. But it needs to be for your operating system.

iTunes does not make many demands on the network but it does require firewall clearance.

Also, you have VMware installed. Are you trying to run iTunes in a virtual machine? If so, try a bridged connect (NAT is the normal default).

.... Thinkpads_User
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Author Comment

by:mawingho
ID: 37817503
I am using Windows 7 Ultimate (64-bit)
No, I am using ITunes in my Host system, not in VMWare.
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Author Comment

by:mawingho
ID: 37817518
any other way to solve this problem permanently?
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LVL 93

Expert Comment

by:John Hurst
ID: 37817523
Open Control Panel, Network and Sharing Center. Make sure first that you network connection is set to Home/Work and NOT Public. Then go into Advanced Settings (on the left) and select the Home/Work pull down.  Check the following:

a) Turn on Network Discovery
b) Turn on File and Print sharing
c) Turn off Public folder sharing
d) Turn off Media streaming (it should already be off)
e) Turn on 128-bit encryption.

The rest should not affect iTunes and possibly not all the above affect iTunes.

Try completely uninstalling Kaspersky as well.

And also, make sure you are using iTunes 64-bit version for your system

.... Thinkpads_User
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LVL 93

Expert Comment

by:John Hurst
ID: 37817678
Mawingho: Any luck with my last post?
.... Thinkpads_User
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LVL 93

Expert Comment

by:John Hurst
ID: 37819805
Mawingho:  I checked the networking setup I left you on my own and client machines with iTunes and the network setup as shown above works.

Did you try uninstalling Kaspersky (not disabling, but uninstalling)?

Please let us know.  .... Thinkpads_User
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Author Comment

by:mawingho
ID: 37819817
Isn't exiting kaspersky is the same as uninstalling it?
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Expert Comment

by:John Hurst
ID: 37819831
No. Services are left running and I have read that Kaspersky gets deep into networking. This is why I ask. .... Thinkpads_User
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Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 37819849
Here is yet another post about Kaspersky and iTunes

https://discussions.apple.com/thread/2778811?start=0&tstart=0

The answer was to use "Do not scan network traffic" . You may have to have Kaspersky running to set this.

.... Thinkpads_User
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LVL 93

Expert Comment

by:John Hurst
ID: 37825939
Mawingho:  Is iTunes still not working for you?  ... Thinkpads_User
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Author Comment

by:mawingho
ID: 37826193
iTunes is ok
Just it cannot connect to iTunes store
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Accepted Solution

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John Hurst earned 500 total points
ID: 37827057
Thanks for the update. I do not know then. The only thing I can image would the firewall blocking access. There is not much else.  You may have to make a specific allowance for the iTunes store in your firewalls.  .... Thinkpads_User
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Author Closing Comment

by:mawingho
ID: 37843848
no solution found.
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