emc cx500 serial connection cable


I have a emc cx500 and attached to my laptop, in my laptop I have usb to serial converter.

When i try to connect it is not giving anything or prompting for userID Or password? What may be the problem.

I have a serial to serial connection.
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Are you following the below? Just a heads up, you may need to use a XP system to do the below. I ran into trouble using Win 7 with a CX400.

Taken from this link.

The correct terminal settings are:

8 bits, no parity, 1 stop bit, 115200 baud

Start by adding the following modem to you admin machine:
Under your control panel-> Phone and Modem options, click add, select "Don't detect my modem; I will select it from a list." Click next, Under the manufacturers list select "Standard Modem Types", under models select "Communication cable between two computers".

Then add a dial up connection as follows:
Control Panel -> Network and Dial Up Connections -> Make new Connection -> Connect Directly to another computer --> Guest --> Select device "Communications between two computers(COM1, or whatever COM your serial is using)".  Give it any name (CX500) and finish.   The connect dialog will open, click properties, general tab, configure, set Max Speed to 11520, make sure the Enable hardware Flow control is checked.  Click ok.   Click the Networking tab, PPP should appear... click settings, enable LCP Extentions and Enable Software compression, click OK, TCPIP properties are to obtain IP and DNS automatically, use default gateway on remote network.   Click Ok a bunch of times to save the settings.

When you 'dial' it wall ask for a username and password, ignore the domain field.  clariion clariion!

Once your get "dialed in" open a browser to to begin your initialzation/configuration.

This may also provide some help.
mokkanAuthor Commented:
I have windows 7,  you think it won't work on windows 7? I'm using regular serial to serial connection cable. Is there  a special cable?
It needs to be a A NULL modem cable, with 9-pin, female-male to female-male. I do not think Windows 7 will work. The second link I provided lists the requirements for initial setup as well.
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mokkanAuthor Commented:
yes,  we have the NULL modem cable, but still not connecting.  Do you think it's a windows issue?
I would say use Windows XP.
mokkanAuthor Commented:
This is not working on  XP as well. I have the serial cable which I use it for my SAN switch and works fine? Can I use this cable or is there a difference between null modem cable and  serial to serial cable?

Also, I checked the following  doc and it says I need RJ45 to db9 cable. I have the cable from cisco and didn't work.   Do I need anything else?

Sorry, it is indeed a RJ45 to DB9 cable that is needed. Perhaps this will help.

mokkanAuthor Commented:
thank you, I'm bit  confused now. I only need one cable ? or do I need anything else?
you will only need the one cable to get dialed-in. Just make sure you are connecting to the correct port for CX500, and following the steps shown on page 13 of the 300-001-272 PDF.


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mokkanAuthor Commented:
With one cable how do I connect where does is rj45 connection goes?
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