Solved

Page cannot be dispalyed (only on particular links within a website)

Posted on 2012-04-06
18
502 Views
Last Modified: 2012-04-23
Hello:
I am ABLE to see http://www.alignaero.com/, but when I click on LogIn (on the top right corner), I get :
"The connection has timed out
The server at aeroportal.alignaero.com is taking too long to respond.
 The site could be temporarily unavailable or too busy. Try again in a few
 moments.
 If you are unable to load any pages, check your computer's network
 connection.
 If your computer or network is protected by a firewall or proxy, make sure
 that Firefox is permitted to access the Web."

This is happening in FireFox, IE, Chrome, Opera.

The puzzling think is that OTHERS within the company (connected to the same Domain) are ABLE to see that page!

Anything in my PC security setting that I should check/change?
Anything in Browser settings, although unlikely because I try in different browsers and the setting are the defualt, as also the settings of the other people who can SEE the links, are also default.

Thank you.
0
Comment
Question by:noamco36
  • 9
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  • +2
18 Comments
 
LVL 8

Assisted Solution

by:npinfotech
npinfotech earned 215 total points
ID: 37817173
What sort of security software are you using?
0
 
LVL 17

Assisted Solution

by:Anuroopsundd
Anuroopsundd earned 72 total points
ID: 37817194
may be u are just not able to access https sites and able to access http links...
can you check the links that are not working are https  ?
0
 

Assisted Solution

by:noamco36
noamco36 earned 0 total points
ID: 37817259
Security   :   Symantec EndPoint Protection

Yes,  its an HTTPS page   ---- https://aeroportal.alignaero.com/
 
so how do I enable https?
0
 
LVL 8

Assisted Solution

by:npinfotech
npinfotech earned 215 total points
ID: 37817550
Since you can't access it from any browser, I'd say something is up with your installation Endpoint security.  If you can disable Endpoint security, do so and try to access the page.  That will help narrow down the isssue.

If it is found that Endpoint is the issue, this link will help you change the configuration:

http://www.symantec.com/connect/videos/allow-and-block-websites-using-symantec-endpoint-protection-firewall

Also, your version of Endpoint may be controlled from a centralized server.   If so, you'll have to get your administrator involved.
0
 

Author Comment

by:noamco36
ID: 37817621
I can view other https pages but not the one mention above.

I disabled Endpoint security and still the same issue.
0
 
LVL 8

Assisted Solution

by:npinfotech
npinfotech earned 215 total points
ID: 37817634
0
 

Author Comment

by:noamco36
ID: 37817717
I also Uninstalled Endpoint and still cannot access this page (https://aeroportal.alignaero.com/), while others on the same domain within the company have no issue.



"The connection has timed out
The server at aeroportal.alignaero.com is taking too long to respond.
 The site could be temporarily unavailable or too busy. Try again in a few
 moments.
 If you are unable to load any pages, check your computer's network
 connection.
 If your computer or network is protected by a firewall or proxy, make sure
 that Firefox is permitted to access the Web."

This is happening in FireFox, IE, Chrome, Opera.
0
 
LVL 23

Assisted Solution

by:masnrock
masnrock earned 71 total points
ID: 37817948
Did you check Internet Options? That affects any browser installed on a machine.

Could be one of a few things, including...
1) Ensuring that there's no proxy or anything set. (Connections - LAN)
2) Going through and making sure that SSL and TLS are enabled. (Within the Advanced section)
0
 
LVL 8

Assisted Solution

by:ee_reach
ee_reach earned 142 total points
ID: 37818055
i see something very similar sometimes on one of my laptops, but rarely on the other.
usually it is on the machine that has less memory and less powerful cpu.
it also happens on the lower spec machine whenever my antivirus is scanning or my backup is running.
it usually means that all resources are taken up with other programs and so are unavailable for some other ask.

so, if you have a bunch of browser windows and other apps running while you are trying to access this,
try closing them down.
also check whether your antivirus is scanning or backup is running.  If so, pause it/them and wait a few minutes for those to spin down, then try again.
0
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Author Comment

by:noamco36
ID: 37825237
ist not a ram or cpu or any resource that is not allowing the page to open.

this is a new machine and I have tried opening or after a fresh reboot. still, I can open the main page (http://www.alignaero.com), but when trying to open other pages within that website (i.e.   https://aeroportal.alignaero.com/) I get the connection time out issue / page cannot be displayed. But again, when opening it from other machines in the same domain, or from an external PC , it opens just fine.
0
 
LVL 8

Expert Comment

by:ee_reach
ID: 37825923
I have just tried to access the site as well and can confirm that I have no problems accessing multiple pages that are accessible without a login, whether https or otherwise.

Here are some other things to try:
1.) Clear the cache.  All of it.  Including login passwords or anything else.  Then reboot before you try again.  If that doesn't work, try the next step.

2.) Check the etc/hosts file for that machine and see if there is anything in there relating to this site.  If there is, remove it, reboot, and try again.  (I would also clear the cache in this case.)

3.) Check yout DNS server to make sure it is updated.  Maybe something is stuck and needs to be cleared there.  Yes, I know this is a reach and you would think that this would affect more than one user if this is the problem, but that is not always the case.  Once I saw an EE user report exactly the same issue as you, and he tried all kinds of things.  Then he reported back that once updated their DNS server, the problem disappeared.

4.) You don't mention the Operating System, but if it is a new machine, perhaps you are running Win7.  If so, another EE user indicated that his problem disappeared once he set compatibilty mode and accessed the site via IE.  Then when that worked, he unset compatibiiity mode and it still worked on IE - and on all browsers as well.  Such is the weird world of Microsoft.

Hope this helps.
0
 

Author Comment

by:noamco36
ID: 37825981
2.) Check the etc/hosts file for that machine -
how do you do that?
0
 
LVL 8

Expert Comment

by:ee_reach
ID: 37826092
Open the file with a text editor and examine it visually
Be sure not to make any changes to it or save it unless there is something to do with this problem. (Sometimes malware will edit the etc/hosts file)
0
 

Author Comment

by:noamco36
ID: 37828875
ee_reach:

when I open the etc/host file I see the following(is there anything that looks suspicisous?):

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#      127.0.0.1       localhost
#      ::1             localhost
69.25.74.36 MAIL006 #Exchange Hosting 03/30/12 09:17:14

69.25.74.37 MAIL007 #Exchange Hosting 03/30/12 09:17:14

69.25.74.38 BE008 #Exchange Hosting 03/30/12 09:17:14

69.25.74.39 BE009 #Exchange Hosting 03/30/12 09:17:14

69.25.74.40 BE010 #Exchange Hosting 03/30/12 09:17:14

69.25.74.41 BE011 #Exchange Hosting 03/30/12 09:17:14

69.25.74.42 BE012 #Exchange Hosting 03/30/12 09:17:14

69.25.74.43 BE013 #Exchange Hosting 03/30/12 09:17:14

69.25.74.44 BE014 #Exchange Hosting 03/30/12 09:17:14

69.25.75.222 BE015 #Exchange Hosting 03/30/12 09:17:14

69.25.74.46 BE016 #Exchange Hosting 03/30/12 09:17:14

69.25.74.47 BE017 #Exchange Hosting 03/30/12 09:17:14

69.25.74.48 BE018 #Exchange Hosting 03/30/12 09:17:14

69.25.74.49 BE019 #Exchange Hosting 03/30/12 09:17:14

69.25.74.50 BE020 #Exchange Hosting 03/30/12 09:17:14

69.25.74.51 BE021 #Exchange Hosting 03/30/12 09:17:14

69.25.74.52 BE022 #Exchange Hosting 03/30/12 09:17:14

69.25.74.53 BE023 #Exchange Hosting 03/30/12 09:17:14

69.25.74.54 BE024 #Exchange Hosting 03/30/12 09:17:14

69.25.74.55 BE025 #Exchange Hosting 03/30/12 09:17:14

69.25.74.56 BE026 #Exchange Hosting 03/30/12 09:17:14

69.25.74.57 BE027 #Exchange Hosting 03/30/12 09:17:14

69.25.74.58 BE028 #Exchange Hosting 03/30/12 09:17:14

64.95.72.199 BE029 #Exchange Hosting 03/30/12 09:17:14

64.95.72.200 BE030 #Exchange Hosting 03/30/12 09:17:14

64.95.72.201 BE031 #Exchange Hosting 03/30/12 09:17:14

64.95.72.202 BE032 #Exchange Hosting 03/30/12 09:17:14

64.95.72.203 BE033 #Exchange Hosting 03/30/12 09:17:14

64.95.72.204 BE034 #Exchange Hosting 03/30/12 09:17:14

64.95.72.205 BE035 #Exchange Hosting 03/30/12 09:17:14

64.95.72.206 BE036 #Exchange Hosting 03/30/12 09:17:14

64.95.72.207 BE037 #Exchange Hosting 03/30/12 09:17:14

64.95.72.208 BE038 #Exchange Hosting 03/30/12 09:17:14

64.95.72.209 BE039 #Exchange Hosting 03/30/12 09:17:14
0
 
LVL 8

Assisted Solution

by:ee_reach
ee_reach earned 142 total points
ID: 37834200
The IP address for the website is 149.128.12.109, so I don't see anything in the hosts file that would give me any reason to think there is a problem related to this issue.

I would try the other things I suggested (especially clearing the cache completely), and also be sure to check your firefox settings and proxy settings, etc, as other experts recommended.  (Just because the problem is on all browsers doesn't mean that it can't be fixed - or a hint as to a solution to the problem can be identified - by resolving it in firefox.)

Also, I Just want to let you know that I am leaving tonight and will be gone until the end of the month.  I don't know whether I will be able to do any EE work while I am gone.  So be sure to try everything that everyone has suggested and if none of those ideas work, there is a "request attention" button where you can get some more help.

Hope this helps!

ee_reach
0
 

Author Comment

by:noamco36
ID: 37847726
Tried learing the cache completely,
no proxy settings, it is set to Auto detect.
Tried re-setting the default setting for all browsers,
tried to log on to the machine LOCALLY (not to my work domain),
tried to move my machine to a different cubical at work that other computers in that port are ABLE to see the page,
still no go.
This is very puzzling. its like this PC does not like that page!
I am starting to think maybe to re-image that machine.
Please let me know if you have other clues.

Thanks.
0
 

Accepted Solution

by:
noamco36 earned 0 total points
ID: 37862310
I ended up switching a PC and now its working.

Thank you all for the suggestions.
0
 

Author Closing Comment

by:noamco36
ID: 37879994
This is the only way that the issue was resolved.
0

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