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Can't open sharepoint wordflow task in Word 2010

Posted on 2012-04-06
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Last Modified: 2012-05-30
When going to open a workflow task, clicking on the button doesn't do anything. It shows the button depressing but nothing ever changes/open. I've attached screenshots of the problem.
example1.jpg
example1.jpg
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Question by:Apexadmin
8 Comments
 
LVL 37

Expert Comment

by:Neil Russell
ID: 37817321
What has word 2010 to do with it?
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Author Comment

by:Apexadmin
ID: 37817338
It could be the whole Office suite, but I replicated the issue in Word. I'm not able to click on either of the buttons shown in the picture to open the workflow.
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LVL 50

Expert Comment

by:Ingeborg Hawighorst
ID: 37818289
Hello,

can you step back a bit and explain the bigger picture? Where does Word come in at all? A SharePoint workflow cannot be opened in Word.

What is the workflow supposed to be doing? What is supposed to happen when you click the button? Are you designing the workflow or are you an end user?

>> but I replicated the issue in Word.

How did you do that? What did you do, what did you expect to happen, what happened instead?

cheers, teylyn
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LVL 37

Expert Comment

by:Neil Russell
ID: 37818809
A sharepoint site opens in a browser. Workflows either fire from a browser click  or automatically. Like i asked, whats Word got to do with it??
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LVL 13

Expert Comment

by:Yagya Shree
ID: 37820720
Hi Apexadmin,

After looking into the screenshot i see that a workflow task has been assigned to a user. Now if you are not the person whom this task is assigned than you can't open it. Only a site admin will be able to open and view it. On the other hand, a workflow opens in the same browser where you are viewing this task and not in Word 2010.
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Author Comment

by:Apexadmin
ID: 37823816
I apologize for my brevity in my first post. Let's start from the beginning:

In Sharepoint, I create an Approval workflow on a Word document. (in this case, i've assigned the workflow to myself, but I know for a fact that this occurs on either the assigner or assignee reguardless of who's trying)

I open the document on Sharepoint and MS Word 2010 opens up. It prompts me to check out the document. I check out the document and Word has a bar at the top as seen in the picture. There is also a button under the "File" menu as seen in the picture. Clicking on this button has no effect. No browser opens....nothing happens.

Once again, this happens to either the assigner or the assignee, it doesn't matter if I assign it to me or someone else.

Let me know if more information is required.
example2.jpg
example3.jpg
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Accepted Solution

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Apexadmin earned 0 total points
ID: 37910580
I have spoken with some other technicians about this issue and they have recommended that I restart the server to restart all the services. I will perform this and followup.
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Author Closing Comment

by:Apexadmin
ID: 38026231
Rebooted the server and the workflow problem went away.
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