I have a laptop with Microsoft office 2010 installed that a customer brought to me that had multiple viruses & malware infections. I installed avast antivirus, run a boot scan, installed malwarebytes and run another scan with that. Now everything seems to work fine except in Microsoft word when I try to create a cover page there are no cover pages available and it claimed that no cover pages are available online either. My customer pointed this out to me when she brought the laptop to me. How can I fix this problem?