Solved

Can not boot up laptop.

Posted on 2012-04-06
7
749 Views
Last Modified: 2016-11-23
Hi Experts,

This is a Dell VOSTRO 1520 with WINDOWS XP PROFESSIONAL and with Kaspersky 2011 installed. This laptop was working fine until it had to be reboot then after that it will boot until the Microsoft logo then after a dark screen. I tried to use The last good known configuration, then I tried to go into safe mode but it will stop on line  kl1.sys and will stop there. I tried to use the windows xp cd to repair the installation with chkdsk  /r but it will stop on 50% and not move from there for a lot of hours.

Please advise.
0
Comment
Question by:chenzovicc
7 Comments
 
LVL 14

Expert Comment

by:Rob Miners
ID: 37818153
See if you have a MiniDump file.

Minidump Files can be found here. C:\WINDOWS\Minidump\Mini122707-02.dmp

Post the most recent mindump file for analysis.
0
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37818158
kl1.sys is for  Kaspersky 2011 . can you boot in safe mode and uninstall it and see if this resolve the issue.
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 37818189
>>> I tried to use the windows xp cd to repair the installation with chkdsk  /r but it will stop on 50% and not move from there for a lot of hours

It could be a that the hard drive failed at (or near) the same time. At this point, you should get the hard drive test from Dell (I assume they have one), put it on a bootable device and then test the hard drive. CHKDSK just tests sectors for valid data sector by sector so if it is failing, the hard drive may be stopping it.

.... Thinkpads_User
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 

Author Comment

by:chenzovicc
ID: 37818337
I am using Kaspersky Rescue Disk but it already took 14 hours scanning and still is on 56%
so I will let you know tomorrow.

Thanks
0
 
LVL 91

Accepted Solution

by:
nobus earned 250 total points
ID: 37818531
you can also make a bootable diag CD; download UBCD here, it has diags for all disk brands : http://www.ultimatebootcd.com/      
and run the long diag !
0
 

Author Closing Comment

by:chenzovicc
ID: 37834000
I had a program called SPINRITE and show me that the hard drive had a lot of errors that could not repair so  I extracted the info and re-install.

Thanks
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 37834104
Thank you, and I was pleased to assist. .... Thinkpads_User
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

By the time you finish reading this article, you may have already lost all your money because you don't know the simple steps to securing your BitCoin wallet. BitCoin is an incredible invention. It is a decentralized currency system, which is the…
The DROP (Spamhaus Don't Route Or Peer List) is a small list of IP address ranges that have been stolen or hijacked from their rightful owners. The DROP list is not a DNS based list.  It is designed to be downloaded as a file, with primary intention…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now