Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 608
  • Last Modified:

Blue Screen of Death Minidump analysis request

Greetings wise wizards of EE:

I'm helping a friend over the phone with a Windows PC (unfortunately she did not provide me what version she is using, but I believe it is XP), that is experiencing the dreaded Blue Screen of Death. I did send her instructions to e-mail me the MINIDUMP file that has been created on her machine (there are several, but the attached file is the most recent).

I am hoping that one of you fine wizards can analyze the minidump to illuminate why the BSOD is created. I appreciate all input, but rather than provide general PC health advice, I would kindly ask for an analysis of the specific minidump file that is attached.

My many thanks in advance,

Zovoth
040312-18408-01.dmp
0
zovoth
Asked:
zovoth
  • 2
  • 2
2 Solutions
 
AnuroopsunddCommented:
Crash is probably due to Rtlh86.sys file as which is realted to Realtek hardware. can you check and update the drivers for realtek.
0
 
willcompCommented:
I concur with Rtlh86.sys being the culprit. Should be driver for network (ethernet) adapter. OS is Windows 7 and appears to be 32 bit version but you need to verify whether it is 32 or 64 bit.
0
 
zovothAuthor Commented:
Greetings anuroopsundd & willcomp:

Many thanks for your lickety-split and most helpful response to my friend's Blue Screen of Death dilemma... with your help, resolving this now identified issue should proved to be a snap.

Many thanks and may the wind be at your back,

Zovoth
0
 
willcompCommented:
Glad to help.
0
 
AnuroopsunddCommented:
Glad to help you.. Take care.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now