Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Blue Screen of Death Minidump analysis request

Posted on 2012-04-06
5
Medium Priority
?
605 Views
Last Modified: 2012-04-07
Greetings wise wizards of EE:

I'm helping a friend over the phone with a Windows PC (unfortunately she did not provide me what version she is using, but I believe it is XP), that is experiencing the dreaded Blue Screen of Death. I did send her instructions to e-mail me the MINIDUMP file that has been created on her machine (there are several, but the attached file is the most recent).

I am hoping that one of you fine wizards can analyze the minidump to illuminate why the BSOD is created. I appreciate all input, but rather than provide general PC health advice, I would kindly ask for an analysis of the specific minidump file that is attached.

My many thanks in advance,

Zovoth
040312-18408-01.dmp
0
Comment
Question by:zovoth
  • 2
  • 2
5 Comments
 
LVL 17

Assisted Solution

by:Anuroopsundd
Anuroopsundd earned 1000 total points
ID: 37818500
Crash is probably due to Rtlh86.sys file as which is realted to Realtek hardware. can you check and update the drivers for realtek.
0
 
LVL 32

Accepted Solution

by:
willcomp earned 1000 total points
ID: 37818811
I concur with Rtlh86.sys being the culprit. Should be driver for network (ethernet) adapter. OS is Windows 7 and appears to be 32 bit version but you need to verify whether it is 32 or 64 bit.
0
 

Author Closing Comment

by:zovoth
ID: 37819200
Greetings anuroopsundd & willcomp:

Many thanks for your lickety-split and most helpful response to my friend's Blue Screen of Death dilemma... with your help, resolving this now identified issue should proved to be a snap.

Many thanks and may the wind be at your back,

Zovoth
0
 
LVL 32

Expert Comment

by:willcomp
ID: 37819211
Glad to help.
0
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37819227
Glad to help you.. Take care.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hallo! I guess almost every Windows Administrator must have got stumped with this question "Where does WINDOWS store a users cached credentials? Every user who had once logged onto a Server/Desktop while it was connected to the domain could sti…
This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question