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SBS 2011 Backup - A Volume Shadow Copy Service operation failed.

Posted on 2012-04-07
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Last Modified: 2012-06-13
Our SBS 2011 backup was running fine.

Now we get this error almost immediatly upon launching the backup...

A Volume Shadow Copy Service operation failed.
Unknown error (0x800423f0)

I suspect that a MS update has broken the backup, but I am not sure.  I think we have already run the PSCONFIG command for Sharepoint.

Any help is much appreciated.  Thank you.
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Question by:lcstech1
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 37819447
Fire up the Sharepoint 2010 Management shell (right-click and run as Administrator) and then type in the following:

(get-spserver $env:computername).NeedsUpgrade

If you see True, run the psconfig command again - I just had to do another SBS 2011 server we manage and it was already done after Sharepoint SP1 and seems to have had another Sharepoint update that forced this to be required again!

PSConfig.exe -cmd upgrade -inplace b2b -force -cmd applicationcontent -install -cmd installfeatures

Joy!
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Author Comment

by:lcstech1
ID: 37819578
Ok, it was True - I am running the PSConfig command right now - I will let you know what I get in a few minutes - thank you!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37819650
No probs.  Glad it is not just me then ;)
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Author Comment

by:lcstech1
ID: 37819764
That worked - thank you!

I still have a few log files in the Exchange logging folder after the backup completed and some .jrs files... i.e. a number of files like this... E000001C3BF.log and E00res0000A.jrs.  Would that be normal that these were not cleared out after the backup completed?  There are only a handful of each type left in the Exchange logging folder.  Thanks.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37819874
Yep - perfectly normal.  Don't worry about those.

Glad it is working again now and thanks for the points.

Alan
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