Need Citrix Xenapp connection options

We just installed Xenapp and the speed is extremely slow from our external location to the servers.  I've installed Citrix Receiver on the computers and we are connecting through the Web Interface.  

I still have our old farm inplace and the speed is so much faster.  To connect to that farm we used Program Neighborhood.

How do I get the connection to the new farm at the same speed as the old farm?

Today is the first day we used it.  The support company that installed it won't be back until Monday so I'm looking for any help I can get.
J.R. SitmanIT DirectorAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tony JohncockLead Technical ArchitectCommented:
Check things like HDX in the Citrix policies. This is what used to be called Speedscreen - it optimizes the Citrix ICA protocol.

Do your users come directly to the WI or via a Citrix Access Gateway (CAG) / NetScaler?

Which version of XenApp is it?
J.R. SitmanIT DirectorAuthor Commented:
I looked in policies and didn't see anything for HDX.  Where exactly would this be?

Users are accessing through WI.

I believe it's Xenapp 6.5  Where can I get the version info?
Ayman BakrSenior ConsultantCommented:
At what points do you face the delays?

-> When accessing the website?

-> When the apps get enumerated?

-> When launching an app?

-> While working and doing operations within an app?
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

J.R. SitmanIT DirectorAuthor Commented:
When launching and working with an app.
Ayman BakrSenior ConsultantCommented:
Setup session prelaunch to resolve delays in launching apps - here is a guide:

Citrix HDX policies for dealing with delays within the apps:

Citrix policy - Computer Settings:
ICA - Multimedia:
    -> HDX MediaStream
ICA – Graphics:
    -> Image caching
    -> Queueing and tossing

Citrix policy - User Settings:
ICA - Graphics:
    -> Image compression
ICA - Multimedia:
    -> HDX Multimedia for Flash (server side)
    -> HDX MediaStream for Flash (client side)

You can also use branch repeater plugin with slow links to enhance the experience.

One more thing; did you apply the XA 6.5 critical patches?
J.R. SitmanIT DirectorAuthor Commented:
The HDX setting you provided, are those your recommendations?  I didn't build the Citrix server so I don't know if it has the patches or not.  Is there a way to tell?
Ayman BakrSenior ConsultantCommented:
The HDX I provided are the settings that you can configure to allow for better performance. So for each of the settings; I provided the area in which they exist; for example - image compression exists under ICA -> Graphics. If you're asking about my recommendations, then yes just as Tony recommended this is where definitely you will want to tweak to improve the performance.

You can check the patches from the Programs Features in the control panel. You should be able to see there which patches have been already installed.
J.R. SitmanIT DirectorAuthor Commented:
None of the suggested changes helped with this.  It turned out to be that our web monitoring software uses a proxy to track all of the users activity.  I had to put an exception in IE to allow the public IP addresses of our Citrix servers.  That solved the problem.  Thanks very much for trying to solve this.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
J.R. SitmanIT DirectorAuthor Commented:
I found my own solution
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.