Need to change Citrix Xenapp shadow settings

We just upgraded to Citrix Xenapp and I can no longer shadow the users.  See attachment.  How do I change it so I can shadow them without their permission?
shadow.png
J.R. SitmanIT DirectorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

AnuroopsunddCommented:
This is by design and not bug.. please see below document to reconfigure.

http://zenapp.blogspot.in/2010/12/shadowing-in-xenapp-6.html
0
Ayman BakrSenior ConsultantCommented:
Citrix provides a workaround to this issue using Remote Assistance:

http://support.citrix.com/article/CTX125693
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
J.R. SitmanIT DirectorAuthor Commented:
@mutawadi, just curious if you saw my post on the Citrix speed problem?
0
Ayman BakrSenior ConsultantCommented:
Yes I've seen it and just posted a comment there.
0
J.R. SitmanIT DirectorAuthor Commented:
Both answers were helpful.

Thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.