Need to change Citrix Xenapp shadow settings

We just upgraded to Citrix Xenapp and I can no longer shadow the users.  See attachment.  How do I change it so I can shadow them without their permission?
J.R. SitmanIT DirectorAsked:
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This is by design and not bug.. please see below document to reconfigure.
Ayman BakrSenior ConsultantCommented:
Citrix provides a workaround to this issue using Remote Assistance:

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J.R. SitmanIT DirectorAuthor Commented:
@mutawadi, just curious if you saw my post on the Citrix speed problem?
Ayman BakrSenior ConsultantCommented:
Yes I've seen it and just posted a comment there.
J.R. SitmanIT DirectorAuthor Commented:
Both answers were helpful.

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