Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 457
  • Last Modified:

trouble resolution db

I have 6 network engineers working on network trouble resolution all day long and to use our time more efficiently, I'd like to document all the trouble resolutions. I'd like to find out if there is a web app where I can store and  search the trouble resolutions. This will allow me to search my trouble resolution wiki before starting to troubleshoot. Thx
0
biggynet
Asked:
biggynet
  • 2
2 Solutions
 
AnuroopsunddCommented:
try below. have nice features and suffice your purpose.
https://www.zoho.com/docs/
0
 
Joe Winograd, Fellow&MVEDeveloperCommented:
Three ideas:

(1) I recently built a wiki for a technical group using Google Sites. Take a look at my wiki here and see if you like it:
https://sites.google.com/site/wikipaperport/

It is easy to search using the <Search this site> box in the upper right, which is automatically provided by Google Sites:
https://sites.google.com/

Google Sites is free!

(2) I participate in a wiki hosted by Wikispaces:
http://www.wikispaces.com/content/wiki

I've never built one here, but as a participant, it has been very good. It may or may not be free, depending on your requirements. Here's the pricing:
http://www.wikispaces.com/content/pricing

(3) I've been using Zoho CRM (not Wiki) for many years. It is very good and very reasonably priced (it is free for a basic version for up to three users). Its search capability is excellent. Zoho also offers a wiki that I haven't tried, but based on my experience with their CRM, it is likely to be good:
http://www.zoho.com/wiki/

Since you'll have more than three users, it won't be free, but it is reasonably priced:
http://www.zoho.com/wiki/wiki-pricing.html

Regards, Joe
0
 
biggynetAuthor Commented:
What I want is to allow my engineers to search. For example, they can enter mlppp or VoIP and the previous trouble resolutions matches the search criteria will be listed. Also I'd like to store more than just a document. I want the web app to allow me to input the information concerning the trouble resolution, like a db with fields. Thx
0
 
Joe Winograd, Fellow&MVEDeveloperCommented:
All three that I recommended allow search and all three offer forms. The best of the three for what you want is probably Zoho Wiki. In addition, Zoho Projects (with its Bug Tracker feature) may also do the trick:
http://www.zoho.com/projects/

But it sounds like what you really need is a true support/help desk solution, such as RightNow:
http://www.rightnow.com/

This is the real deal, although it may be expensive since Oracle acquired them. A freebie that I've heard good things about (but never personally deployed) is Help Desk Software from Spiceworks:
http://www.spiceworks.com/free-help-desk-software/

Lots of options for you, from free to modestly priced to high priced, and they can all easily handle search and forms (a DB with fields). Regards, Joe
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now