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iTunes 64 install on PC failed

Posted on 2012-04-08
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Last Modified: 2012-08-13
iTunes64 install to Win7 64 failed. 1. msg that .msi file not correct, 2. uninstalled all apple products, 3. executed Windows Install Cleanup, 4. executed WinZip System Utilities - Deep Scan, 5 reboot several times, 6 attempt install receive msg "Could not open key:  UNKNOWN\Components\EC902C4A3C46DD11393FC916558D5939\21DFF8FCB206D224FAD115B114E16723.  Verify that you have sufficient access to that key, or contact your support personnel"  I am the administrator and only support available.  Help will be appreciated.
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Question by:raybeatty
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19 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 37821500
>>> 1. msg that .msi file not correct   <--- Did you try downloading a new copy of iTunes?  And also be sure you selected the correct version as it would be easy to make an error here.

I have that combination (iTunes 64-bit on Windows 7 Pro 64-bit) working on my 3 home computers and on a number of client computers. It works fine.

When you run, right click and select Run as Administrator.

Finally scan for viruses with Malwarebytes. .... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37821544
Thanks, I have been running the iTunes 64 on Win7 64 also.  Received notice that new version was available.  Responded to install.  That is when I received the first msg about the .msi file not correct.
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LVL 95

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John Hurst earned 500 total points
ID: 37821555
I am at the current (newest) version of iTunes and it installed just fine on a number of machines, so I do not know what might have gone wrong here.

Have you tried downloading a new copy of iTunes?  .... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37821580
Yes I have downloaded latest copy, as we speak, I have downloaded 10.3.1, and it is executing.  I removed the check mark to place icon on desktop and UNLIKE previous installs I did Not check auto update.  Install is SUCCESSFUL.  Not sure if the download today vs the download yesterday, or the install paramaters of desktop icon and auto update.  Thanks for your help, please close this question and award maximum points.
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LVL 95

Expert Comment

by:John Hurst
ID: 37821587
Thanks you and glad you got it working. You can close this yourself - just accept my solution and follow the prompts. No one can close it on your behalf. .... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37856658
The install was successful, when launched the iTunes window was open but had had no video, I could see the outline of the window with a black area inside.
I began the process again, clean uninstall ... unable to delete \program files\iTunes ...
iTunesMiniPlayer.dll is open in Windows Explorer.  How do I delet this .dll.
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LVL 95

Expert Comment

by:John Hurst
ID: 37857079
You should be able to delete it. Use Windows Explorer to go to c:\program files\iTunes and iTunesMiniPlayer is there.

Make sure iTunes is closed when trying to uninstall it. If you think it has been uninstalled, and if the other files have been deleted, then delete with Windows Explorer.

.... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37857178
iTunes and all other Apple products have been uninstalled. when rt mouse delete on itunesminiplayer.dll, failed ... file is open by windows explorer
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LVL 95

Expert Comment

by:John Hurst
ID: 37857219
If the Apple products have been installed, then we should be able to delete the file.

Restart the computer, navigate with Windows Explorer to the location above, click once in itunesminiplayer.dll and then press the delete key.

If you get an error, please post the error text back here. Thanks. ... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37858023
Delete failed .. File in Use ... The ation can't be completed because the file is open in Windows Explorer ... Close the file and try again.   iTunesMiniPlayer.dll, File description:  iTunes Mini Player DLL (64-bit), Company:  Apple Inc., File version:  10.6.1.7, Date created: 3/27/2012 5:09 AM, Size: 138 KB, Tr Again results in same message
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Author Comment

by:raybeatty
ID: 37858038
I attempted to de-register the dll by opening a cmd screen as administrator, "regsur64 /u itunesminiplayer.dll, received message 'regsur64' is not recognized.
attempted "regusr32 /u itunesminiplayer.dll received msg "The module "itunesminiplayer.dll" failed to load.  Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent.dll files.  The specified module could not be found.
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LVL 95

Expert Comment

by:John Hurst
ID: 37858074
Take a look at this Apple Support thread (same issue) and see (towards the bottom) if it can help you.

https://discussions.apple.com/thread/2333306?start=0&tstart=0

Also, open a command window as administrator and navigate (CD and DIR commands) to the iTunes folder and try to delete the file by DEL ituneminiplayer.dll

... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37858167
cmd window as admin, cd\itunes, del failed. access denied
will go to the apple thread now
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Author Comment

by:raybeatty
ID: 37858194
mdnsresponder.exe process is not running on my system
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LVL 95

Expert Comment

by:John Hurst
ID: 37858209
I am running out of ideas to delete the file.

Set up a different userid on your Windows system (Control Panel, Users) and then log in under that new user. You may be able to delete the file from a different userid.

... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37858332
tried that, no luck
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LVL 95

Expert Comment

by:John Hurst
ID: 37858355
I am beginning to think that the operating system on your computer has been corrupted. You probably have to re-install Windows to get it working properly again. That is what I would do at this point.

... Thinkpads_User
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LVL 95

Expert Comment

by:John Hurst
ID: 37858394
raybeatty  - This seems more like an Apple corruption than a Windows corruption. Nonetheless, there are 3 approaches to fixing Windows problems like this.

1. From an admin command prompt, run SFC /SCANNOW and allow to complete. Restart. Run again if there were errors not corrected.
2. Using the Windows 7 DVD, run a Repair Install. Back up your data and email first.
3. If both fail, then a fresh Windows install is in order.

.... Thinkpads_User
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Author Comment

by:raybeatty
ID: 37860408
I will try tonight and let you know the results
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