Solved

BESX 5.0.3 on SBS 2011 and cannot display webpage (BAS)

Posted on 2012-04-08
10
1,036 Views
Last Modified: 2012-04-10
Hello, we have a newly installed BESX 5.0.3 on a SBS 2011 server.  We were able to get everything installed accordingly, including SQL 2005, without any errors during installation.  After completion, we tried to open both the Blackberry Administration Service as well as Blackberry Web Desktoop Manager sites; however they both say "Internet Explorer cannot display the webpage"

I checked the BB server configuration and am able to connect to the Database as well as BES online services.  I also updated all BB services in the services list with the BESAdmin AD profile I created as well as logon to SQL server DB, restarted all services; however same issue happens and cannot access BAS.  Anyone have any ideas what else to look for and/or how to fix?  Thanks
0
Comment
Question by:bns-nyc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 3
10 Comments
 
LVL 24

Expert Comment

by:smckeown777
ID: 37822932
Check the SQL Server Browser service is set to Automatic and is running, think this is a known issue with installing BESx on SBS2011

Open Start - Administrative Tools - Services
Check SQL Server Browser and set to Automatic
0
 

Author Comment

by:bns-nyc
ID: 37823478
Thanks for the suggestion smckeown777, but unfortunately it did not work.  I also tried changing the logon profile to using both the Local System account as well as BesAdmin account, but same issue with BAS unable to display.

What's weird is after rebooting the SBS server, I decided to check the services upon startup.  All was started except Blackberry Mail Store now...and it prompts me with a 5406 error now for some reason.  On top of that, when I open up Blackberry Server Configuration and clicked on Edit Mapi Profile to check; it now prompts an error saying "The BES server requires a MAPI profile with appropriate permissions".  This is weird because it didnt say this before the reboot and the BesAdmin looks to have the right permissions from what I can see.

Any other suggestions?  I really want to try and avoid uninstalling / reinstalling BESX again on the SBS 2011 server if possible.  Thanks again
0
 
LVL 24

Expert Comment

by:smckeown777
ID: 37823629
Ok have you seen this link -

http://www.experts-exchange.com/Programming/Handhelds_-_PDAs/Blackberry/Q_27634528.html

Looks like the same error you are receiving, unfortunately his fix was to reinstall I think, but there are multiple links given by other experts to try in that posting...
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 7

Expert Comment

by:doertalk
ID: 37823906
Hi ,
I was the open who created the above link.

- Check if BESAdmin account isn't hidden in GAL.
- Check the versions of MAPI and CDO.dll.
- Check the MAST logs for error ,
Failed to read 001e6602 reg value from the BlackBerry MAPI profile.

- try to delete the MAPI profile from registry and try recreating it..
Note- Do take the registry backup.

---Check the 3 links before performing the activity.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB10285&sliceId=1&cmd=displayKC&docType=kc&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

http://support.opt3.com/KB/a47/installing-bes-express-on-sbs-may-not-create-correct.aspx

http://supportforums.blackberry.com/t5/BlackBerry-Professional-Software/Another-001e6602-thread/td-p/488274

--------------
Wish you can solve the issue without reinstalling.

Keep us posted.

Cheers..
0
 

Author Comment

by:bns-nyc
ID: 37823936
Ok thanks for the link smckeown777. I guess i'll try re-nstalling BESx again and see the outcome.  Just a quick question though, can I just un-install BESx you think? Or should I uninstall SQL 2005 as well, since I installed it, along with BESx.  

The server already has SQL 2008, but figure I'd go with the defaults and just install everything via the wizard within the BESAdmin domain account.  Thanks
0
 
LVL 7

Expert Comment

by:doertalk
ID: 37823938
before doing the above activity, kindly check if you have met all the required permissions.To be in safe side.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB02276

- Also remember not to give any special characters for BESAdmin password.
0
 
LVL 24

Assisted Solution

by:smckeown777
smckeown777 earned 250 total points
ID: 37823977
I'd uninstall 2005 as well, least then you are installing from scratch so nothing else will be missed

I have a working system with 2005 and 2008(which was previously installed as well) running so you should be ok

Also check out @doertalk link as well...
0
 
LVL 7

Accepted Solution

by:
doertalk earned 250 total points
ID: 37823985
-You can gohead with a fresh installation from the start and remember to start the SQLBrowser service after the installation as bydefault it will be stopped and in disabled mode.So you need to change it to Automatic and in started state.

-If you have time then follow my previous update of trying to recreate the MAPI profile.

- Before going for reinstallation,Check the MAST logs for error - "Failed to read 001e6602 reg value from the BlackBerry MAPI profile"
- I got the error so I had to go for re-installation.
0
 

Author Comment

by:bns-nyc
ID: 37824151
thanks for the assistance guys. Looks like I'm going to have to un-install / re-install unfortunately.  After deleting and trying to recreate the MAPI, I received a new error and just about had it.  Going to remove and re-install tonight during off hours and hope for the best.  Will advise how it goes and whether or not I run into any other problems..fingers crossed.
0
 
LVL 7

Expert Comment

by:doertalk
ID: 37826726
all the best...
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Push root cert to client using BES 2 462
Expalin the mailflow in the Blackberry 7 103
.net required for BES5? 1 298
Exchange 2007 & Outlook Issue 10 130
For those of you who are frightened by terms like SQL Server and think that C or C++ is an average or slightly above average grade on your homework, never fear. You've come to the right article. If you're like me, you look at the Experts on EE and f…
BlackBerry can provide (arguably) the best global email delivery solution. That is, until something goes wrong at which point it can be a nightmare to troubleshoot. The log files on a BES can only be decoded by an expert and some of the errors that …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question